computer technician support resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Profile

Dedicated Help Desk Technician able to analyze Call Tickets for Priority and answer the issues on the spot. Project Technician offering an impressive record of scheduling and working with innovative

projects, developing new plans. Executed successful completion. Determined to deliver high-quality with supportive team of efforts to expand department goals. Able to find cost effective solutions.


Technical ability for maintenance or hardware components or installation for PC's.

Database editing, able to create Flow Charts and interpret error codes. Graphics Designing with Scanner. Proficient with Communication software, HP Laser Printer maintenance, Capable of usage of LAN-Desk remote Control software. Experienced with Microsoft Access or Power Point Presentations.

Relevant Experience
  • Medical Assistant with (12) Clinicians in the University Health Services for 20,000 patients.
  • Directed and communicated with Patients test procedures or results.
  • Operated the Software for Patient Records.
2004 to 03/2007
Computer Technician Support NTS Communications (Pekin) State Farm Contract , ,
  • Pekin and Bloomington locations. Installed specific technical software for upgrades at State Farm networks in Bloomington through Smart Source Company.
  • Consultant for usage of Tax Software though NTS for individual contracts.
  • Boosted performance and productivity by establishing realistic goals and enforcing deadlines.
01/2007 to 04/2009
Consultant and Help Quantum Computer Contract City, STATE,
  • Resolved software problems via Help desk capacity.
  • Recorded Call Tickets with Remedy Database.
  • Utilized solutions within Group wise E-mail.
  • Packages: Microsoft2000 suite and worked from station with Remote Lan Desk.
  • Worked for Michigan Department of Community Health and HeadStart Community Action for training simultaneously.
2000 to 03/2012
Hardware Technician and Software Consultant PC Services City, STATE,
  • Provided Software solutions .
  • Peoria and Kendall County, Illinois Answered questions for clients with Microsoft Packages after installation and set-up of the computer equipment for business.
  • Installed hardware chips, modems, cards, configuration and printers for upgrades.
  • Recommended system up-grades, and installed memory or cards for speedier data access.
  • Data file conversion completed for transfer compatibility.
  • Supported ten business clients, to upgrade or train.
  • System Backup Programmer.
  • Oversaw VMS Backups at my University.
  • Studied the JCL Code programming for DEC system 1993-97.
  • Operated Printer Queue a for aHelp Desk at University CS Lab.
  • Utilized latest Windows, VMS & Unix environment.
  • Trained with Internet master's courses for Server maintenance.
  • Taught File transfer.
  • Controlled printer and mainframe console.
  • Troubleshot hardware complications at Eastern Michigan Goddard Computer Department and part of Team to set up (2) networks, Banyan and Novel with Cabling and chip components for system upgrades.
01/1995 to 01/1997
Consultant and Laboratory University Of Michigan Business School City, STATE,
  • Maintained console for laboratory of 200 computers and 6 HP Printers.
  • Added user accounts, troubleshot issues with users and monitored usage on the printing management system.
  • Troubleshot issues MSWord, Excel, Project, PowerPoint.
  • Utilized HP Scanner programs and graphic packages.
  • Identified product problems and strengths and collected data on the student experience.
  • Monitored and operated the programs for tracking and registering Business students into the Training Laboratory.
  • enable future requests and monitor the increase student and staff requests.
  • Led a cross-functional team of student engineers, QAs and designers to develop laboratory features and enable increased learning capabilities.
  • Maintained Paradox programming for scanning and college identification.
  • Monitored web pages at University of Michigan, Business School.
  • Maintained computer university system for University of Michigan's Health Services, regarding patient information.
  • Responsible for instructing patients, collections insurance information, reporting to clinicians, and handling 4 phone lines.
  • Printing reports for Medical Technicians and Clinicians for patients, staff.
  • Team projects at Quantum Computers and General Motors included updates for Compaq hardware and Microsoft software.
  • The project was to provide a consistent office environment.
Expected in 1995
Bachelor of Science: Computer Information and Health Services
Eastern Michigan University - Ypsilanti (byAnn Arbor) , MI

Technical Writing, Computer Technician, Biology with Cadaver Lab for Therapy Studies. ACLJ; Member of American Center for Law and Justice. Paid 100% for my degree. Member of His House Christian Fraternity for University of Michigan Ann Arbor Campus.

Expected in
Bachelor of Arts: Biology and General Studies
U of Michigan - Dearborn, Michigan
GPA: GPA: 3.4

Computer Systems Information, Health Services GPA: 3.4 Technical Writing for Engineering, Programming languages Pascal, Fortran. Technician Software and

Hardware Maintenance or Installation for Mac and PC, Operations Systems and Backup Programming with JCL, Medical Terminology and Gross Anatomy, Guitar (classical) and Ice Skating, Racket ball, Biking, Tennis, Golf and Swimming. Piano Accompaniment.


A+ Certification, Anatomy, Backup Systems, Cabling, Excel and Lotus123 Accounting, Community Health, Hardware installation, Printer Counsel Installation and Maintenance, , clients, Database creation, Fortran, File Transfer Protocol, Graphics Design & Scanner Input or Setup, Group wise, Guitar, Help desk, HP Printers, instructing, insurance, JCL, Lan, Laser Printer, Mac, Mainframe, Medical Terminology, memory, Microsoft software, access, Microsoft Access, PowerPoint, Microsoft Windows 2000, MSWord, Novel, Pascal, Project Management, Scanner, Technical Writing, VMS Upgrades.

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Resume Overview

School Attended

  • Eastern Michigan University
  • U of Michigan

Job Titles Held:

  • Computer Technician Support
  • Consultant and Help
  • Hardware Technician and Software Consultant
  • Consultant and Laboratory


  • Bachelor of Science
  • Bachelor of Arts

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