Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cyber security policies. Exceptional skills in Windows applications. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing.
Skills
Virus and Malware Prevention
Security Best Practices
Operating System Testing
Network Component Installations
Desktop and Laptop Installations
Hardware and software installation
Operating Systems
Email account set up
Software testing
Technical Support
Desktop support
Software diagnosis
Mac systems
Data recovery
TCP/IP
Data Entry
Customer service expert
Work History
Computer Technician, 01/2018 to Current City Of Lacey – Lacey, WA,
Collaborated with vendors to locate replacement components and resolve advanced problems
Linked computers to network and peripheral equipment, including printers and scanners
Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
Used diagnostic tools to identify hardware failures and replace non-functional components
Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues
Configured hardware, devices and software to set up work stations for employees
Patched software and installed new versions to eliminate security problems and protect data
Backed up company data on regular basis, successfully recovering critical information after malware attacks
Setup, installed and configured computers in various business locations to support operations and reporting
Removed malware, ransomware and other threats from laptops and desktop systems
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Removed and replaced malfunctioning components to correct hardware problems
Explained technical information in clear terms to non-technical individuals to promote better understanding
Maintenance Worker, 03/2014 to 01/2016 Service Corporation International – Norfolk, VA,
Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Reduced opportunities for theft and trespassers by securing all entrances and exits.
Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Inspected for storm damage around property and contacted supervisor with findings.
Removed trash and cleaned areas to keep buildings neat and organized for personnel and visitors.
Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
Monitored buildings for repair needs and completed scheduled preventative maintenance.
Followed instructions, both orally and written from supervisor regarding daily job tasks and duties.
Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
Supervised upkeep of entire facility and contacted supervisors with service repair needs.
Followed safety precautions to avoid personal injury and provide safe work environment.
Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Tested electrical continuity and electrical wiring by using voltmeter.
Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Kept grounds presentable by performing tasks such as mowing, landscaping, and snow removal.
Performed plumbing repairs to provide consistent facility upkeep and prevent property damage from water.
Freelance Computer Technician, 06/2007 to 04/2012 Village Green Companies – Brighton, MI,
Increased sales by educating prospects on benefits of products and services in comparison to competitors
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Explained technical information in clear terms to non-technical individuals to promote better understanding
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Described multiple solutions to customers to assist in problem resolution
Removed and replaced malfunctioning components to correct hardware problems
Broke down and evaluated user problems using probing questions
Collaborated with vendors to locate replacement components and resolve advanced problems
Retained existing clients and developed multiple new accounts by extending high quality and efficient support service
Removed malware, ransomware and other threats from laptops and desktop systems
Engaged end-users and answered questions via email, and over the phone
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Documented all transactions and support interactions in system for future reference and addition to knowledge base
Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Mapped current business and operational processes and looked for recommendations for improvement
Groundskeeper, 07/2002 to 11/2011 Markle Methodist Church – City, STATE,
Removed overgrowth, hazards and debris from common pathways to improve usability
Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage
Diagnosed problems with equipment and performed regular maintenance to keep equipment functional
Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed
Inspected facility and building grounds to identify areas requiring maintenance and repair or posing safety hazards
Used shears, pruners and chainsaws to prune and trim hedges and shrubs
Disposed of debris, trash, and recyclable materials appropriately and promptly
Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs
Cleared public and private areas of debris and trash before and after events to maintain elegance of grounds
Mulched gardens, placed sod and adjusted soils to provide optimal growth potential
Arranged winter decorations, including holiday lights, wreaths and garlands
Education
Technical Certificate: Information Technology, Expected in 05/2021 Ivy Tech Community College of Indiana - Indianapolis, IN GPA:
Continuing education in technology support
Coursework in cyber security, programming, and hardware/software
High School Diploma: , Expected in 05/2003 Huntington North High School - Huntington, IN GPA:
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