Computer Technician Resume Example
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COMPUTER TECHNICIAN
Professional Summary
Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cyber security policies. Exceptional skills in Windows applications. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing.
Skills
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Work History
Computer Technician, 01/2018 to Current
City Of Lacey – Lacey , WA
City Of Lacey – Lacey , WA
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Linked computers to network and peripheral equipment, including printers and scanners
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues
- Configured hardware, devices and software to set up work stations for employees
- Patched software and installed new versions to eliminate security problems and protect data
- Backed up company data on regular basis, successfully recovering critical information after malware attacks
- Setup, installed and configured computers in various business locations to support operations and reporting
- Removed malware, ransomware and other threats from laptops and desktop systems
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Removed and replaced malfunctioning components to correct hardware problems
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Maintenance Worker, 03/2014 to 01/2016
Service Corporation International – Norfolk , VA
Service Corporation International – Norfolk , VA
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
- Reduced opportunities for theft and trespassers by securing all entrances and exits.
- Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected for storm damage around property and contacted supervisor with findings.
- Removed trash and cleaned areas to keep buildings neat and organized for personnel and visitors.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Monitored buildings for repair needs and completed scheduled preventative maintenance.
- Followed instructions, both orally and written from supervisor regarding daily job tasks and duties.
- Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
- Supervised upkeep of entire facility and contacted supervisors with service repair needs.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Tested electrical continuity and electrical wiring by using voltmeter.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Kept grounds presentable by performing tasks such as mowing, landscaping, and snow removal.
- Performed plumbing repairs to provide consistent facility upkeep and prevent property damage from water.
Freelance Computer Technician, 06/2007 to 04/2012
Village Green Companies – Brighton , MI
Village Green Companies – Brighton , MI
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Described multiple solutions to customers to assist in problem resolution
- Removed and replaced malfunctioning components to correct hardware problems
- Broke down and evaluated user problems using probing questions
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Retained existing clients and developed multiple new accounts by extending high quality and efficient support service
- Removed malware, ransomware and other threats from laptops and desktop systems
- Engaged end-users and answered questions via email, and over the phone
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Documented all transactions and support interactions in system for future reference and addition to knowledge base
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Mapped current business and operational processes and looked for recommendations for improvement
Groundskeeper, 07/2002 to 11/2011
Markle Methodist Church – City , STATE
Markle Methodist Church – City , STATE
- Removed overgrowth, hazards and debris from common pathways to improve usability
- Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage
- Diagnosed problems with equipment and performed regular maintenance to keep equipment functional
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed
- Inspected facility and building grounds to identify areas requiring maintenance and repair or posing safety hazards
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs
- Disposed of debris, trash, and recyclable materials appropriately and promptly
- Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs
- Cleared public and private areas of debris and trash before and after events to maintain elegance of grounds
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential
- Arranged winter decorations, including holiday lights, wreaths and garlands
Education
Technical Certificate: Information Technology, Expected in 05/2021
Ivy Tech Community College of Indiana - City, State
Ivy Tech Community College of Indiana - City, State
- Continuing education in technology support
- Coursework in cyber security, programming, and hardware/software
High School Diploma: 05/2003
Huntington North High School - City, State
Huntington North High School - City, State
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Resume Overview
School Attended
- Ivy Tech Community College of Indiana
- Huntington North High School
Job Titles Held:
- Computer Technician
- Maintenance Worker
- Freelance Computer Technician
- Groundskeeper
Degrees
- Technical Certificate : Information Technology , Expected in 05/2021
High School Diploma : 05/2003
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