Dynamic Computer Technician experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques.
Highlights
Highly motivated
Resourceful
Organized
Customer service-focused
Database maintenance
System checks and troubleshooting
Advanced troubleshooting
Virus and spyware removal
Computer diagnostics and repair
Hardware support and troubleshooting
Advanced knowledge of diagnostic techniques
Accomplishments
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding computer diagnostics.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Certification
Cisco IT Essentials: PC hardware and software
Acquired after the completion of Advanced computer concepts IT Training.
Experience
Computer Technician, 2015 to 07/2015 Valvoline Inc. – Topeka, KS, Resolved technical issues for clients in person, on the phone and through e-mail. Installed motherboards, processors, RAM and graphics cards. Performed desktop and laptop repairs for Dell, Lenovo and Asussystems. Repaired and reinstalled software such as Windows and Microsoft Office. Troubleshot Slow and dead computer issues and resolved problems accurately and efficiently. Performed diagnostic tests and repaired malfunctioning hardware and software. Diagnosed, installed, configured and repaired computer systems and software.
Computer Technician, 08/2014 to 07/2015 Valvoline Inc. – Waterloo, IL, Diagnosed, installed, configured and repaired computer systems and software. Repaired and reinstalled software such as Adobe Suite. Resolved technical issues for clients in person.Oversaw the daily performance of computer systems.
Head Audio Technician, 04/2009 to 10/2015 Moscot – New York, NY, Confirmed that appropriate changes were made to resolve problems. Managed wide variety of service and tasks to resolve issues quickly and efficiently. Trained new volunteers on policies and repairs.
Sales Associate, 07/2015 to 02/2016 Brakes Plus – Phoenix, AZ, Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Organized items in visually appealing manner. Answered incoming telephone calls with professional and knowledgeable responses. Maintained up-to-date knowledge of customer buying habits.
Store Manager, 02/2013 to 08/2013 Toy-Riffic – City, STATE, Greeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product sales. Kept showroom professional and neat at all times. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions.
Private Contractor, 02/2016 to 08/2016 TZ Construction – City, STATE, Built and disassembled scaffolds, bracing and barricades. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Installed and repaired roofs, flashings and surfaces. Removed old roofing materials in an efficient manner. Installed, repaired and rebuilt tile, brick and stone surfaces. Completed indoor and outdoor residential and commercial construction projects. Swept and cleaned roofs to prepare them for the application of new roofing materials. Applied paint to unfinished edges of plastic panels using a hand roller. Cut materials to specified sizes for installation using power saws and tile cutters. Hoisted tar and roofing materials onto roofs. Assisted in caulking pipe joints to properly seal them. Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns. Used a rake and shovel to dig, spread and level dirt and gravel.
Education
: Computer Engineering, Expected in University of Wisconsin Barron County - Rice Lake, WI GPA: Coursework in Operating Systems and System Repair. Certificate in Computer Networking.
High School Diploma: Communications, Expected in Rice Lake High School - Rice Lake, WI GPA: Marketing and Advertising Coursework Coursework in Public Relations. Advanced Coursework in Online Communication.
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