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COMPUTER SUPPORT SPECIALIST Resume Example

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COMPUTER SUPPORT SPECIALIST
Summary
Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Highlights
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Vast technical knowledge
  • MAC expert
  • Windows XP/Vista
  • Microsoft Office expert
  • LAN aptitude
  • Accomplished with mobile devices
  • Major in computer science
Experience
COMPUTER SUPPORT SPECIALIST 06/2016 Harmon College of Business and Professional Studies Warrensburg, MO
Maintained composure and patience in face of difficult customer situations. Supported customers having data connectivity issues. Troubleshot hardware issues and worked with service providers to facilitate repairs. Created end-user self-service tools and documentation.Created new account, reset passwords and configured access for users. 
COMPUTER SPECIALIST 04/2015 to 12/2015 Bojja software solutions hyderabad, Andhra Pradesh
Maintained records, logs and the lifecycle of work requests.
Assisted in process refinement to improve customer service and support. Identified opportunities to upsell product and services.
Assessed customer bug and enhancement requests and prioritized development.  
Reviewed support cases for technical and troubleshooting accuracy.
COMPUTER TECHNICIAN 05/2012 to 03/2015 VIGNAN'S lARA INSTITUTE OF TECHNOLOGY AND SCIENCES GUNTUR, ANDHRA PRADESH
Increased number of resolved job tickets by 35% over previous years
Troubleshot hardware issues and worked with service providers to facilitate repairs. Maintained records, logs and the lifecycle of work requests. Created end-user self-service tools and documentation. .
Education
Master of Science: COMPUTER SCIENCE 2017 university of central missouri warresburg, MO, united states of America
Coursework in Software Engineering and Hardware Systems
Coursework includes Networking,Data Structures,Testing 
Attended the "apple"Customer Support Seminar"
3.5 GPA

Bachelor of Science: COMPUTER SCIENCE ENGINEERING 2015 VIGNANS LARA INSTITUTE OF TECHNOLGY & SCIENCE GUNTUR, ANDHRA PRADESH, INDIA
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Resume Overview

Companies Worked For:

  • Harmon College of Business and Professional Studies
  • Bojja software solutions
  • VIGNAN'S lARA INSTITUTE OF TECHNOLOGY AND SCIENCES

School Attended

  • university of central missouri
  • VIGNANS LARA INSTITUTE OF TECHNOLGY & SCIENCE

Job Titles Held:

  • COMPUTER SUPPORT SPECIALIST
  • COMPUTER SPECIALIST
  • COMPUTER TECHNICIAN

Degrees

  • Master of Science : COMPUTER SCIENCE 2017
    Bachelor of Science : COMPUTER SCIENCE ENGINEERING 2015

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