Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Exceptional telephone etiquette
Patient and diligent
Vast technical knowledge
Microsoft Office expert
Accomplished with mobile devices
Major in computer science
COMPUTER SUPPORT SPECIALIST06/2016Harmon College of Business and Professional StudiesWarrensburg, MO
Maintained composure and patience in face of difficult customer situations. Supported customers having data connectivity issues. Troubleshot hardware issues and worked with service providers to facilitate repairs. Created end-user self-service tools and documentation.Created new account, reset passwords and configured access for users.
COMPUTER SPECIALIST04/2015 to 12/2015Bojja software solutionshyderabad, Andhra Pradesh
Maintained records, logs and the lifecycle of work requests.
Assisted in process refinement to improve customer service and support. Identified opportunities to upsell product and services.
Assessed customer bug and enhancement requests and prioritized development.
Reviewed support cases for technical and troubleshooting accuracy.
COMPUTER TECHNICIAN05/2012 to 03/2015VIGNAN'S lARA INSTITUTE OF TECHNOLOGY AND SCIENCESGUNTUR, ANDHRA PRADESH
Increased number of resolved job tickets by 35% over previous years
Troubleshot hardware issues and worked with service providers to facilitate repairs. Maintained records, logs and the lifecycle of work requests. Created end-user self-service tools and documentation. .
Master of Science: COMPUTER SCIENCE2017university of central missouriwarresburg, MO, united states of America
Coursework in Software Engineering and Hardware Systems
Coursework includes Networking,Data Structures,Testing
Attended the "apple"Customer Support Seminar"
Bachelor of Science: COMPUTER SCIENCE ENGINEERING2015VIGNANS LARA INSTITUTE OF TECHNOLGY & SCIENCEGUNTUR, ANDHRA PRADESH, INDIA