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Computer Service Technician Resume Example

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COMPUTER SERVICE TECHNICIAN
Skills
  • A+ Certification
  • Backup
  • Communication skills
  • CA
  • Hardware
  • Customer services
  • Diagnosis
  • Drivers
  • Engineer
  • Fast
  • Government
  • Hard Drives
  • Phone support
  • Help desk
  • Image
  • Macs
  • Microsoft Office
  • Microsoft NT
  • Norton Ghost
  • Novell Network
  • Operating systems
  • PC's
  • Phone system
  • Pick
  • Processes
  • PXE
  • Safety
  • Technical support
  • Transportation
  • Troubleshoot
Education and Training
2014
CCENT Certification
2014
CompTia A+ Certification
Pueblo Community CollegePueblo, CO
2009
Computer Classes/CompTia
Laramie County Community CollegeCheyenne, WY
07/1996
GED
Walter State Community CollegeMorristown, TN
Certifications
  • CompTIA A+ Technician
  • Cisco Certified Entry Level Network Technician (CCENT)
Summary

Highly seasoned and reliable Computer Technician with a strong technical background and excellent client service record. Adept at explaining complex technical concepts and processes to clients and non-technical staff in a clear and understandable manner. Able to multitask effectively and bring several simultaneous installation and repair projects to completion with full accuracy and efficiency. Currently seeking a position with a stable company in which to fully utilize my computer and interpersonal skills in customer service, data entry, or a call center, and offers opportunities for growth and advancement. Core Qualifications: Extensive computer installation and maintenance experience Strong familiarity with workstation setup and computer hardware, and software applications Excellent proficiency in software packages of major clients Superior skills in repairing peripheral computer equipment such modems, printers, scanners, etc. Exceptional skills in installing, and maintaining hardware and network cables High troubleshooting and analytical abilities Expertise in networking concepts, TCP/IP protocol, and network security; knowledge of firewall setup and administration, VPN, bandwidth management, and quality of service. Proven diagnostic abilities with attention to detail and ability to work effectively in a fast-paced environment. Demonstrated expertise in testing software, backing up data, and learning new applications

Experience
Computer Service TechnicianBusiness Solutions | Denver, CO01/2016 - Current
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Help Desk TechnicianGovernor's Office of Information Technology | Canon City, CO01/2013 - 11/2013
  • Provided company-wide first tier level technical support for all IT requests, by phone support, desk-side technical support, and bench-top diagnosis and repair.
  • Performed diagnostics, troubleshoot system issues, documented help desk tickets resolutions, and maintained equipment.
  • Troubleshoot problems with a variety of computer operating systems, and hardware configurations.
  • Escalated issues as needed by maintaining communication with customer, and assigning to upper tier level technical support staff in the CA Ondemand application.
  • Maintained a working knowledge of Microsoft Office, all aspects Microsoft NT, and Novell Network Administration in order to perform, and troubleshoot all tasks effectively.
  • Directly handled the installation, organization, and maintenance of end user workstations, and interrelated hardware and software.
  • Imaged, updated, and deployed desktop and laptop PC's and Macs with the use of WDS\MDT, SCCM, and the program FOG using PXE.
  • Built new computer systems for staff, using Norton Ghost image, and Altiris processes.
  • Used DataGauss equipment to comply with the following Government Mandates that require destruction of sensitive information stored on Hard Drives and Backup Tapes before their disposal.
Dietary AideCheyenne Regional Medical Center | Cheyenne, WY01/2009 - 01/2010
  • Assisted the DSM and Dietary Lead with ordering meals snacks supplies and supplements •Recorded temperatures of all meals and kitchen equipment and wore a hairnet, gloves ,and apron during meal and snack preparations •Updated information on diet card and diet lists as needed.
  • Maintained the cleanliness of the kitchen and kitchen equipment by performing the weekly and daily cleaning according to schedule •Maintained health and safety standards in the hospital.
  • Load and distribute food trays and carts to residents rooms and/or dining room areas;collect sand returns food carts to dishwashing area •Serve meals in resident rooms dining rooms and other designated areas.
Lead DispatcherArmadillo Express | Cheyenne, WY01/2004 - 01/2007
  • Answered 15 line incoming phone system.
  • Dispatched Drivers to transport BNSF and UP Railroad workers to their destinations.
  • Demonstrated professionalism and communication skills in a fast-paced environment.
  • Professionally handled customer complaints and strategized effective solutions.
  • Trained and coached staff to provide superior customer services.
  • Received train information and contacted driver for conductor and engineer transportation.
  • Dispatched drivers to various assignments while maintaining efficient coverage of all routes.
  • Insured drivers adhere to drive time according to DOT laws and company policy,utilizing all federal, state, and local rules and regulations.
  • Kept records, monitored driver daily logs for errors or violations, and the monitored both drivers in relation to their remaining hours of service and equipment as to its availability.
  • Communicated with train dispatcher, crew and drivers for constant expedition updates including location and pick up.
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Resume Overview

Companies Worked For:

  • Business Solutions
  • Governor's Office of Information Technology
  • Cheyenne Regional Medical Center
  • Armadillo Express

School Attended

  • Pueblo Community College
  • Laramie County Community College
  • Walter State Community College

Job Titles Held:

  • Computer Service Technician
  • Help Desk Technician
  • Dietary Aide
  • Lead Dispatcher

Degrees

  • CCENT Certification
    CompTia A+ Certification
    Computer Classes/CompTia
    GED

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