Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic electronics technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of electronic components, equipment, and systems and training in digital and electronics technologies. Motivated to learn, grow and excel in computer and electronics technologies.

  • Project organization
  • Supervision
  • Problem resolution
  • MS Office
  • Process improvement
  • Business operations
  • Operational improvement
Associate of Science: Computer And Electronics Technology, Expected in 12/2021
Blue Ridge Community College - Weyers Cave, VA,
Status -
  • Member of Phi Theta Kappa Honor Society
Work History
Computer Repair Technician, -
Alorica Inc. Omaha, NE,
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Wrote reports on computer statuses and maintenance jobs.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Maintained 2 classrooms' computers at Blue Ridge Community College by troubleshooting and performing needed repairs.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Analyzed operating systems and software security issues to identify troubleshooting methods needed for quick remediation.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Uploaded new software, rolled out updates and applied patches to operating systems upon release to thwart malware from penetrating systems and networks.
  • Alleviated hardware and software issues affecting computers and language labs, resulting in improved relationships with training departments and schools.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Supported training departments and schools by accurately fixing hardware and software issues affecting computers and language labs.
HVAC Assistant, -
Baldwin Wallace University Berea, OH,
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Employed soldering and brazing techniques to isolate leaks in piping and connections.
  • Completed circuits by connecting systems to sources of refrigerant, fuel or water, testing all connections for integrity.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Installed components such as humidifiers, compressors, and capacitors to improve HVAC system performance.
  • Optimized performance by balancing systems and calibrating controls.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring.
  • Used electrical testing equipment to assess electrical circuits and components for continuity.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used pressure gauges and soap-and-water solution to test connections for leaks.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Installed components to HVAC systems, such as expansions, discharge valves, air ducts, dampers and stokers.
  • Increased customer satisfaction by resolving component failure issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Machine Operator, 06/2006 - 12/2006
Wastequip North Oxford, MA,
  • Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.

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Resume Overview

School Attended

  • Blue Ridge Community College

Job Titles Held:

  • Computer Repair Technician
  • HVAC Assistant
  • Machine Operator


  • Associate of Science

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