Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.

Talented Clinical Social Worker dedicated to providing effective and empathetic care. Seeks to provide effective and supportive care while simultaneously continuing both personal and professional development.

Social Worker talented at setting patients at ease and structuring treatment plans around each patient’s strengths. Passionate about social work and committed to providing the highest level of care to patients.

Hard-working, entry-level Social Worker, looking to apply my education and experience to a job in Human Services. Areas of proficiency include [skills].

Detail-oriented and organized [<Job Title>] extensively trained in spreadsheets, transcription, word processing and desktop publishing.

Accurate [<Job Title>] versed in database management. Strong organizational, technical and analytical skills.

Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems.

[<Job Title>] highly effective at handling confidential information and identifying system improvements with ease.

Quality-focused [<Job Title>] offering [<Number>] years of experience in data processing, coding and transcription

.[<Job Title>] who successfully manages multiple data entry projects at once. Transcription expert focused on delivering high quality results in a timely manner.

Dynamic [<Job Title>] trained in an IT environment who goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity.


Competent [<Job Title>] equipped with solid time management and interpersonal skills. Seeking an entry level position in the human resources field.

Ambitious professional driven to launch a career in health care administration. Brings valuable experience from a public health summer internship.

Hard-working, entry-level [job title], looking to apply my education and experience to a job in [job category]. Areas of proficiency include [skills].

Proficient [job title] looking for an opportunity to use my knowledge and experience to help grow a [job category] company.

Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.

Skilled [job title] with experience in the [industry] industry. Familiar with [systems].

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

Analytical [<Job Title>] adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.

[<Job Title>] with [<Number>] years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.

Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.

Technical Support Representative who performs superior work under the pressure of rigid deadlines.

Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.

  • Cognitive behavioral therapy
  • Behavioral therapy
  • Structural family therapy
  • Family maintenance
  • Strong communicator
  • Emergency response training
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Vast technical knowledge
  • Windows XP/Vista
  • Microsoft Office expert
  • Proficient in AVG, Printers, PC Security systems
  • MS Office proficiency
  • Technical help desk experience
  • Strong analytical skills
  • Hardware support and troubleshooting
  • Highly motivated
  • Resourceful
  • Database maintenance
  • Order processing
  • Certified in 10-key
  • Time management
  • Spreadsheet management
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Excellent communication skills
  • Computer-savvy
  • Strong problem solver
  • Advanced MS Office Suite knowledge
  • Resourceful
  • Microsoft Excel certified
  • Strong interpersonal skills
  • Pleasant demeanor
  • Customer service-oriented
  • Invoice processing
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Administrative support specialist
  • Filing and data archiving
  • Attentive listener
  • Sensitive
  • Empathetic
  • Cooperative team member
  • Computer proficient
  • Extremely organized
  • Microsoft Office, Excel, PowerPoint proficiency

Achieved a 100% enrollment in college and job-training programs among high school-age clients.


  • Demonstrated strong communication skills through [activity or presentation].

Promoted to [<Job Title>] after [<Number>] months of employment.

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Supervised and directed the work of [<Number>] staff members and [<Number>] volunteers.
  • Promoted to [<Job Title>] after [<Number>] years of employment.
  • Reduced technical escalations to management by [<number>]% to only [<number>] per day.
  • Exceeded monthly goals by successfully handling more than [<number>] calls per week.
  • Diagnosed hardware and software failures and resolved technical issues with a [<Number>]% success rate.
  • Maintained [<Number>]% uptime on all company networks.
01/1990 to 02/2009 Computer Network Specialist Harte Hanks Shopper | City, STATE,

Coordinated hardware and software repair processes with outside vendors.

Resolved technical issues for clients in person, on the phone and through e-mail.

Trained [<Number>] new employees in effective diagnostic and repair procedures.

Troubleshot [<Issue type>] issues and resolved problems accurately and efficiently.

Performed diagnostic tests and repaired malfunctioning hardware and software.

Verified that information in the computer system was up-to-date and accurate.

Eliminated outdated records by sending the records to be scanned.

Compiled statistical information for special reports.

Identified and resolved system and account issues.

Troubleshot and resolved internet connectivity and general software and hardware issues.

Added user accounts, troubleshot issues with users and monitored usage on the printing management system.

Responded to all client requests for technical support by phone, email and the inter-office chat service.

Maintained company servers, computers, printers, cables and other equipment.

Identified, reported and resolved network security violations.

Managed application patches, data backup, security changes and network configuration.

Diagnosed network problems involving a combination of hardware, software, power and communications issues.

Provided senior technical support to both in-house staff and user departments for all network applications.

Provided base level IT support to company personnel.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Built and maintained successful relationships with service providers, dealers and consumers.

Maintained composure and patience in face of difficult customer situations.

Processed an average of [<number>] inbound and outbound technical support calls.

Trained new employees and explained protocols clearly and efficiently.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Referred difficult issues to upper management while maintaining positive rapport with customer.

Informed customers about issue resolution progress.

Supported customers having data connectivity issues.

Provided thorough support and problem resolution for customers.

Expected in | , , GPA:

Continuing education in [<Topic>]

Certificate in Microsoft Office

Coursework in Computer Science

Emphasis in [<Subject>]

Microsoft Office Applications Certificate

Coursework in Physiology, Anatomy and Chemistry

Coursework in [<Course Name>]

Attended the "[<Seminar Name>] Customer Support Seminar"

Coursework in Distributed Computing, Networks and Databases

Cognitive Behavioral Therapy courseworkBehavioral Therapy coursework

Structural Family Therapy seminarExpressive Arts Therapy coursework

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