Desktop Technician with technical and
troubleshooting repair expertise. Team player who is flexible, reliable
and adaptable to dynamic environments. Looking for a job in the IT Field to apply a solid education in computer maintenance and experience in desktop support that
will allow me to expand on my abilities and knowledge.
Analytical and critical thinker
Expert in disaster recovery
Adept at Office 2013-2016
Coursework includes Visual Basic
Computer Imaging Technician, 03/2013
to 07/2014 World Wide Technologies – Round Rock,
Unpack, configure, and image server, desktop, and laptop computers.
Resolve problems with malfunctioning products in a timely manner.
Elevate issues which cannot be resolved in
a timely manner or require complex solutions.
Build, configure, install, maintain, analyze, troubleshoot and repair computer systems and related hardware.
Desktop Support Technician, 12/2014
to 07/2017 Blackboard Student Services – Killeen,
Set up PC and Apple desktops and laptops and all types of mobile devices.
Troubleshoot and repair when possible, and replace when not, PCs, laptops, and peripherals, including IP
phones, in Call Center Environment.
Assist Critical Systems Team with on-site installation and repairs/replacement of server farm equipment.
Monitor ticketing system, and ensure all tickets are completed as quickly and completely as you can.
any issues which cannot be solved by local Desktop Support.