Microsoft Certified Desktop Engineer Windows 7/8 Enterprise
Microsoft Certified Professional
Bennet AerospaceFort Bragg, NCComputer Digital Systems Technician
install and operate IT desktops (and equivalent systems and peripherals) in a manner that does notalter the program code or compromise security safeguards;
recognize a potential security violation, take appropriate action to report the incident as required by regulation, and mitigate any adverse impact;
provide end user IA support for all operating systems, peripherals, and applications;
support, monitor, test, and troubleshoot hardware and software IA problems;
apply appropriate access controls;
implement and monitor IA safeguards for system(s) in accordance with implementation plans and standard operating procedures;
comply with system termination procedures and incident reporting requirements related to potential security incidents or actual breaches at a desktop level;
implement online warnings to inform users of access rules for systems;
implement applicable patches including information assurance IA vulnerability alerts (IAVA), information assurance IA vulnerability bulletins (IAVB), and technical advisories (TA) for desktop operating system(s);
implement DoD and DoD Component password policy;
implement specific IA security countermeasures at a desktop level;
obtain and maintain IA certification appropriate to position; and
complete other duties as required by Bennett Aerospace
NCI IncReston, United States, VADesktop Support Contractor
Supervisor: April Obin ((910) 907-3006(910) 907-3006).
Okay to contact this Supervisor: Yes.
Originally hired for the Helpdesk, was promoted to Desktop support only after 6 months.
Received many accolades from satisfied customers supported.
Successfully earning MCTIP: Windows 7 Enterprise certificate after 4 months on the job.
Was a part of a successful Enterprise Email migration for Ft.
Bragg, and currently migrating the post to Windows 7.
After joining the Desktop Service Branch, I was assigned to work with 2 units as sole representative for those units.
Seven months later, I was assigned to a larger unit.
NCI IncFt. Bragg, United States, NCCustomer Management Specialist
Information Technology Specialist (CUSTSPT), in the Customer Management Branch (CMB), with the responsibility for providing administrative and technical support for the data, voice, and video communications for Fort Bragg.
Troubleshoot problems for service calls on all terminals, computers, and telephones upon receiving a user's request for repair.
Inputs the initial trouble ticket received via phone or email, into the Remedy Service Order/Trouble Ticket System.
Incumbent provides technical support to users for problems with computer software.
Assists with the use of a variety of programs by responding to trouble tickets and responds to direct telephones calls for assistance.
Monitors status of Network Monitor Center calls to identify any reoccurring network or system issues.
Monitors the organization's security badge access system and cameras.
Ensure positive control and access is maintained over all IT facilities.
Ensures that all buildings are properly locked and any open doors or gates are reported immediately using established guidelines.
Assists with afterhours access to any Information Technology facility.
Provident Bank NYMontebello, United States, NYIT Support Analyst
Supervisor: Laureen Perez Okay to contact this Supervisor: Contact me first Phone Support of over 500 in a Citrix Metaframe Environment.
Respond to Windows account maintenance, industry proprietary software, and hardware issues.
Service components at remote locations (specialty printers, monitors and thinnet clients).
Libgo Travel, IncMahwah, United States, NJComputer Support Analyst
Provided support for over 2000 users in a desktop and laptop environment.
Deploy workstations using Norton GhostSupport of over 50 remote users using VPN.
Recommended and implemented Wasp Asset Tracking software.
Assisted helpdesk to resolve more complex issues as a second level support.
Datek Online Holdings, IncJersey City, United States, NJIT Support Technician
Provided support to over 2000 internal users.
Dealt with issues from hardware to software support.
Expertise included Imaging and Wire Transfer systems.
Thomas Edison State CollegeTrenton, NJ, United StatesBachelor's Of Science: Computer AdministratorGPA: GPA: 3.7Some College Coursework Completed GPA: 3.7 Credits Earned: 9 Semester hours Computer Administrator
University of PhoenixPhoenix, AZ, USABachelor of Science: Information TechnologyContinuing my education to acquire a degree, with a focus on Java programming.
Microsoft Certified Desktop Technician: Windows 7 Ent.
Microsoft Certified Desktop Technician: Windows 8 Ent
Security Clearance (Secret - DoD)