Complex Store Manager Resume Example

Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting with Associates in their work areas. Initiates, directs, and participates in community outreach programs, and encourages and supports Associates and managers in serving as good members of the community, including establishing and maintaining relationships with key individuals or groups in the community as the representative for the Company, presenting the Company's perspective to various external organizations following the Company's media guidelines, and championing Company-sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community in order to emphasize the Facility as part of the community. Drives the financial performance of the Facility by ensuring that sales and profit goals are achieved, including leading the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting. Models, enforces, and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Directs the management team in facility operations and communicates with both management and hourly associates about facility operations, merchandising, and company direction. Drives sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs. Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store standards and standard operating procedures; creating an engaging and inclusive environment within the Academy Store (for example, a high performance culture, integrating and including Academy associates in leadership and store meetings and activities) that supports associate engagement in the overall facility; advising Academy staff on training curriculum content; engaging the trainees during their store assignment (for example, being available to trainees, providing job shadowing opportunities, acting as a culture champion); engaging the customers within the Academy training format and maintaining a high level of customer service within the facility; serving as a visible operations champion in the Academy program (for example, welcoming and introductions to new trainee group, speaking on relevant business experience); acting as an Academy advocate across the supported markets; and participating in the talent planning and succession planning within the supported markets. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and costeffectiveness; and participating in and supporting community outreach events.

Drives the financial performance and sales of the store by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved. Leads management team effectively by touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; and providing clear expectations and guidance to implement business solutions. Models and demonstrates exceptional customer centered standards to store associates by following and training the Clean, Fast, & Friendly (CFF) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience. Leads and develops people by teaching, training, and actively listening to management and hourly associates; touring stores; assigning tasks; evaluating performance; collaborating with other store management to provide development opportunities; conducting training meetings; mentoring associates; providing associate recognition; recruiting and hiring; and ensuring diversity and inclusion is incorporated into people initiatives. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness. Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates, including proactively seeking out Associate comments and concerns by meeting with Associates in their work areas. Ensures compliance with Company policies and procedures by holding hourly Associates accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing Company programs and strategic initiatives. Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Participates in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community. Drives the financial performance of assigned area by ensuring that sales and profit goals are achieved and implements plans to correct any deficiencies; and scheduling and training associates to meet the needs of the customers. Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area; assessing economic trends and community needs; overseeing the stocking and rotation of merchandise, the removal of damaged or out-od-date goods; setting up, cleaning, and organizing product displays; securing fragile and high-shrink merchandise; and monitoring expenses within assigned area.