company owner resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Experienced Store/HR/Market Manager

Forward-thinking manager with a solid history in leadership, logistical and social skills resulted in extensive professional network. Positive outlook and excellent problem-solving skills led to increased morale and improved working conditions for employees.

Highly motivated with 15+ years of store management, human resource and market manager experience. Skillfully creates and maintains professional and loyal relationships with co- workers, staff and customers while managing administrative and employees. Comfortable working independently as manager, leader and a collaborative team member. Applies business acumen and experience and exercises decisive judgement to meet and exceed organizational goals.

  • Managed a store that exceeded company expectations and fiscal goals for several years, earning the "Manager of the Year Award" in 2021 for the region.
  • Managed the recruiting, interviews, negotiating, hiring, onboarding and training process for up to 95 successful employees/managers at a time for new store set ups while meeting crucial hiring goals and timelines.
  • Supervised teams of up to 95+ staff members.
  • Uncovered and eliminated security issues, reducing shrinkage, earning the "Market Manager of the Year" Award for the region and division.
  • Achieved remarkable results by assisting the company E-Commerce department by fulfilling an extra 200 orders (800+ items) a day with accuracy and efficiency during the onset of Covid to ensure customer satisfaction.
  • Successfully mentored several employees/managers that promoted into a higher salary position.
Work History
Company Owner, 03/2021 - Current
Dogwood Springs Campground Resort City, STATE,
  • Manages budgets, reservation scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Establishes workflow processes, monitor's daily productivity and implement modifications to improve overall performance.
  • Aligns branding initiatives and sales strategies with guest goals.
  • Devises processes to boost long-term business success and increase profit levels.
  • Set, enforce and optimize internal policies to maintain responsiveness to demands.
  • Revitalize operations and realign plans to better capture new opportunities and take advantage of changes in guest habits.
  • Establishes and administers annual budget with controls to prevent shortages, minimize burn rate and support sustainability objectives.
  • Aligned branding initiatives and sales strategies with customer goals/expectations.
  • Leverages social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Track's guest satisfaction to recognize trends and create action plans for improving guest services.
Retail Store Manager - HR, 03/2015 - 03/2021
Michaels City, STATE,
  • Managed store operations, organization, maintenance, purchasing functions as well as new technology tools and implementations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Hired, trained and supervised retail team members, including managers, bringing in an increase YOY in annual revenue.
  • Managed, educated and mentored recruitment team to accomplish timely hiring objectives.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for a variety of diverse employees.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
Store Manager-HR-Market Manager, 03/1998 - 03/2015
Wal-Mart City, STATE,
  • Supervised managers and employees in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Established and administered annual budget with controls to prevent overages/shortages and support sustainability objectives.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed and mentored recruiting teams and human resources representatives to accomplish timely hiring objectives.
  • Managed audits, annual inventory, shortage control initiatives, apprehensions and disposition by preparing and reviewing proper documentation.
  • Streamlined HR efficiencies, applicant selection, coordinated new hire orientations and provided onboarding and training for new employees.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Problem Anticipation and Resolution
  • Training Management
  • Goal Setting
  • Focus and Follow-Through
  • Training Needs Analysis
  • Exit Interviews and Processes
  • Business Leadership
  • Decision Making
  • Records Organization and Management
  • Staff Scheduling
  • Administrative Management
  • Finance and Accounting Oversight
  • Verbal and Written Communication
  • Customer Service Management
  • Budget Control
  • Performance Assessment
  • Policy Development and Enforcement
  • Quality Assurance
  • Recruitment, Interviewing and Hiring
  • Human Resources Oversight
  • Inventory Tracking and Management
  • POS Terminal Operations
  • Cost Reduction
  • Program Optimization
  • Industry-Specific HR Regulations
  • Employee Relations
  • Leave of Absence Transitions
  • Procedure Compliance
  • Business Forecasting
  • Customer Relations
  • Forecasting Employment Needs
  • Relationship Building
  • Employee Development
  • Regulatory Compliance
  • Negotiation Tactics
  • Performance Management Systems
  • Problem Solving- Conflict Resolution
  • Operations Management
  • Onboarding, Training and Development
  • Coaching and Mentoring
  • Employee Engagement Strategies
  • Employee Feedback and Recognition
  • Candidate Sourcing
  • Recruit, negotiate, hire- full cycle
: Some College, Expected in
Northland Pioneer College - Show Low, AZ,
Status -
: Certified Integrative Health Coach, Expected in 03/2021
Institute of Integrative Nutrition - New York, NY,
Status -
GED: , Expected in 1991
Northland Pioneer College - Show Low, AZ,
Status -

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Resume Overview

School Attended

  • Northland Pioneer College
  • Institute of Integrative Nutrition
  • Northland Pioneer College

Job Titles Held:

  • Company Owner
  • Retail Store Manager - HR
  • Store Manager-HR-Market Manager


  • GED

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