(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Following skills and techniques are:

Forward-thinking with extensive knowledge of Sales and business management . Known for success in all industries and leading employees to complete all types of tasks. Dedicated to efficient conflict resolution and excellent services.

With over 8 years of successful experience in sales and delegating businesses. Recognized consistently for performance excellence and contributions to success in extreme clean LLC. Strengths in marketing and Food safety backed by training in 3 certificates of serve safe cert. & Food handlers.

Detail-oriented with years of experience. Expert in MANAGEMENT industry protocols with proven history of leading shifts with excellent guidance and employee leadership.

Trained and committed to punctuality, as everyone should be.

  • Budgeting
  • Scheduling
  • Coaching/mentoring
  • Invoicing
  • Sales Goals
  • Staff Management
  • Employee Training
  • Business Operations
  • Cleaning
  • Quality Management
  • Insurance Knowledge
  • Market Strategy
  • Business Planning
  • Advertising Initiatives
  • Estimating
  • Product Sales
James Maddison High School Georgiana, AL, Expected in 06/2014 High School Diploma : - GPA :
  • Resolved product issue through consumer testing.
  • Supervised team of staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved issue which led to results.
  • Collaborated with team of 10 in the development of panda express opening
  • Volunteering for food banks and redcross.
  • Personal development, transformation and growth.
Work History
Grimmway Farms - Company Owner
Lamont, CA, 06/2017 - 12/2020
  • Managed 3 employees by supervising daily tasks.
  • Aligned branding initiatives and sales strategies with client goals.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Built loyal account base and long-term business relationships with cliental.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class cleaning services.
  • Developed and maintained relationships with customers/clients and suppliers through continual communication and action.
Lithia Motors - Manager/Trainer
Orchard Park, NY, 04/2016 - 08/2019


Held meetings

Cooking and prepping
Food ordering
Customer service
Open and closing safes


  • Managed new employee orientation training process for more than 15 employees each year.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
  • Developed departmental systems and procedures to better align workflow processes.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
Fast Track ATV - Sales Associate
City, STATE, 01/2016 - 11/2018
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Achieved perfect attendance record for 12 months consecutively.
  • Prepared cash deposits up to $5000 with zero discrepancies.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Trained and developed in company processes, product knowledge, customer service and selling techniques.
USAA Insurance - Insurance Specialist
City, STATE, 09/2012 - 11/2014
  • Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Coordinated with contracting department to resolve payer issues.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Researched and resolved routine and complex issues.
  • Utilized Excell to document and track customer account details.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Presented insurance options to customers in order to close sales on new policies.
  • Processed eligibility and benefits verification and authorization requests.
  • Obtained underwriting approval by completing application for coverage.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Built relationships with clients through active listening and skill talents to provide excellent service.
  • Increased sales by 10%

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Resume Overview

School Attended

  • James Maddison High School

Job Titles Held:

  • Company Owner
  • Manager/Trainer
  • Sales Associate
  • Insurance Specialist


  • High School Diploma

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