Community Services Specialist Resume Example

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COMMUNITY SERVICES SPECIALIST
Professional Summary

Motivated individual successful at guiding and assisting clients with educational and vocational needs. Expertise in assessment administration, goal- setting, curriculum planning, and skill development. Qualified and committed individual skilled in case management, de-escalation, and progressive plan development. Results- focused individual with strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment for clients. Drives business effectiveness through making recommendations based on data findings. Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.

Skills
  • Vocational/ Educational Training
  • Excellent verbal/ written communication skills
  • Efficient multi-tasker
  • Document management
  • Results-oriented
  • HIPAA compliance
  • Critical thinker
  • Strong interpersonal skills
  • De-escalation
  • Positive reinforcement
  • Accurate and detailed
  • Report analysis
  • Database Management
  • Staff education and training
  • Scheduling
  • Microsoft Office proficiency
Work History
Employment Standards Specialist- Human Resources / / Company Name - City, State / 07.2021 - Current
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Achieved departmental objectives by collaborating with staff to share and implement best practices.
  • Oversaw and managed hiring process and assisted human resources.
Community Services Specialist / / Company Name - City, State / 10.2020 - 03.2021
  • Produced budget tools, educational support and referrals for clients.
  • Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
  • Responded to client concerns and questions about credit scores and methods to improve numbers.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Oversaw housing plans for over 50 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
Employment Counselor / / Company Name - City, State / 04.2016 - 09.2020
  • Works closely with the business community to stay abreast of job trends and current labor market needs.
  • Researches prospective partner businesses through varied means, including print records, media data, internet, and networking opportunities. 
  • Participates directly with the business community through business associations, personal contacts and referrals to inform the business community of the employment services offered by the program and explore opportunities for partner business participation in the SEE Program.
  • Develops relationships in the business community and obtains information regarding the nature of employment, including hiring requirements in the areas of skills, experience, education, and other qualifications. 
  • Originate outreach to prospective partner employers and provides information about the benefits of the SEE Program. Responds to inquiries from prospective partners. Develops marketing tools to promote the SEE Program with wide range of prospective employers.
  • Works closely with the FTW Case Managers and other partner agency staff to assess and evaluate each participant's job readiness.
  • Collects, organizes and analyzes information through records, tests, interviews and professional sources to appraise each participant's work experience, interests, aptitudes, abilities and personality characteristics to determine job qualifications and employment goals.
  • Generate job referrals for participants to prospective positions keeping in mind the “best fit” for both the participant and SEE employer.
  • Counsels participants and provides both individual and group educational and vocational guidance services when needed. Develops and conducts workshops and other resources, as needed, to increase participants' job readiness.
  • Collects, organizes and analyzes information about individuals through records, tests, interviews and professional sources to appraise participants' interests, aptitudes, abilities and personality characteristics for vocational planning and/or employment placements.
  • Compiles and studies occupational, educational and economic information to aid participants in making and carrying out vocational and educational objectives. 
  • Ability to communicate effectively with State Agencies (IM Workers and Units) verbally and in writing. 
  • Working knowledge of computers for Data entry – HANA and HAWI (State Programs). 
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Referred clients to social services agencies.
  • Spearheaded and conducted community outreach efforts.
Alumni Office Assistant/Teacher Assistant / / Company Name - City, State / 06.2013 - 06.2017
  • Helped students with their initial adjustment to university academic life and interpreted institutions policies and requirements. 
  • Reviewed student files to ensure deadlines were met for completing various graduation requirements.
  • Received and reviewed transcripts to ensure eligibility for admission to college or specific programs. 
  • Assisted in developing student-led  programs to merge diverse student body.
  • Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
  • Planned, organized, and monitored university career fairs, internship fairs, job fairs, and career presentations.
Student Mentor / / Company Name - City, State / 06.2010 - 06.2013
  • Successfully improved student participation in the classroom through integration of "sense of place," Native Hawaiian Values, Hawaiian Culture, etc.
  • Presented financial aid workshops to help groups of students and parents navigate the process.
  • Helped individuals complete physical and electronic paperwork such as the FAFSA.
  • Advised and mentored undergraduate students placed on academic probation.
  • Developed and delivered engaging lectures to undergraduate and graduate students.
  • Supervised and evaluated students' laboratory work.
  • Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain a diverse student body. 
  • Guided students in using technology to support educational research.
  • Demonstrated a continued commitment to undergraduate teaching through full participation in the college community.
  • Coached students on public speaking and presentation skills.
  • Monitored students' academic progress and referred students who were struggling to campus resources.
  • Organized envelopes, postage and mail correspondence for all clients.
  • Answered and directed calls using the multi-line switchboard.
  • Created, indexed and maintained client binders.
  • Created expense reports and time sheets in a timely manner.
  • Developed and maintained filing and retrieval systems.
Education
Brigham Young University Hawaii - City, State / 2017Bachelor of Arts: Hawaiian Studies/ Political Science

Thomas Grey Merritt Scholarship Recipient

University of Hawaii Maui College - City, State / 2013Associate of Arts: Hawaiian Studies/ Liberal Arts
Kamehameha Schools Maui - City, State / 2010High School Diploma
Accomplishments

File Management
Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Student Motivation
Developed materials for over 50 BYUH Culture Chapters to motivate students to share cultural experiences, customs, language, etc. to promote diverse education institution.

Community Engagement

Collaborated with team of 6 individuals in the development of Maui Housing Plan to engage community feedback on issues and priorities related to affordable housing, recommendations to improve Maui County's workforce housing ordinance, and inform development opportunities.

Athletics
Central Mustangs Football Pop Warner Treasurer (2018- 2021)

Wailuku Phillies Coach Pitch Scorekeeper (2019-2021)

Waikapu Brewers T- ball Head Coach (2018- 2020)

Kamehameha Schools Track & Field Throws Coach (2012-2013)

Business Owner
Successfully own and operates graphic t-shirt company established in November 2011.

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Resume Overview

School Attended

  • Brigham Young University Hawaii
  • University of Hawaii Maui College
  • Kamehameha Schools Maui

Job Titles Held:

  • Employment Standards Specialist- Human Resources
  • Community Services Specialist
  • Employment Counselor
  • Alumni Office Assistant/Teacher Assistant
  • Student Mentor

Degrees

  • Bachelor of Arts : Hawaiian Studies/ Political Science
    Associate of Arts : Hawaiian Studies/ Liberal Arts
    High School Diploma

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