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Community Resource Specialist Resume Example

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COMMUNITY RESOURCE SPECIALIST
Professional Summary

Adaptable human services professional skilled in intakes and assessments, crisis management and comprehensive case management.

Experience
Massachusetts General Hospital Boston , MA Community Resource Specialist 02/2013 to Current
  • Contact members with memory /language issues to remind about appointments and medication issues; this includes editing, printing, mailing monthly calendars and appointment phone reminders for those specific members, as needed Identify and refer to community services such as transportation, meals on wheels, day programs, volunteers and PCA.
  • Coordination referrals to internal and external resources, including home care, hospice, etc Triage services requests and forward them to other program services, as necessary; i.e., Volunteer Escort, PFS Follow with weekly calls to Skilled Nursing and Rehab Facilities to update Case Managers on progress, as needed Prepare and submit transportation applications and requests, as requested Other projects and duties, as needed and specified by iCMP Care Team and/or supervisor Patient escort as needed.
Crittenton Women's Union Brighton, MA Guest Advocate 09/2011 to Current
  • Assist in managing an off site shelter comprised of women and children, women up to ages 40 and children up to age 18.
  • Meal preparation, mandatory room and grounds checks assistance with guest needs.
  • Maintaining daily /hourly logs for guest/child accountability
  • Submission of disciplinary paper work due to insubordination an non-compliance of house rules
  • Rotating responsibilities when appointed shift leader
Mystic Valley Elder Services Inc Malden, MA Information and Referral Specialist 01/2010 to 01/2013
  • Respond to phone calls in an intake/call center type setting from elders, families, and professionals to provide information and resources.
  • Assess and refer elders to appropriate home care programs based on information provided in referrals Research and update community resources Intake/triage calls and reports to protective services department for elders at risk.
  • Presentations at community facilities and nursing students in our catchment area Responsible for all documentation and or communication given at the time of initial phone call.
Mystic Valley Elder Services Inc Malden, MA Home Care Case Manager 05/2009 to 12/2009
  • Assist frail elders to live in their homes safely while assessing their needs, develop and coordinate service plans to meet those needs, and provide ongoing monitoring.
  • Responsibilities include visiting clients in their homes and working in the office to handle.
  • Administrative responsibilities.
  • CM role involves providing information to clients about all our services, programs and resources.
  • Knowledge of SAMS Programs utilized by EOEA.
Cambridge Family and Children's Services Cambridge, MA Case Manager 10/2008 to 04/2009
  • Conduct initial and periodic assessments within required time frames of clients' physical, social, emotional and environmental status to determine needs of those with Developmental Disabilities.
  • Complete all home visits and paperwork within guidelines of agency regulation and policy.
  • Develop a comprehensive service plan with clients utilizing informal supports, community resources, and other services.
  • Implement Family Support Plan and advocate for clients when necessary.
  • Maintain up-to-date client records.
  • Responsible for attendance at Intensive Service Plan and Intensive Education Plans meetings conducted by Department of Mental Retardation.
  • Assisting with spending of client allocation according to guidelines provided by DMR.
Central Boston Elder Services Roxbury, MA Case Manager 01/2005 to 08/2007
  • Interviewing elders for home care services to determine eligibility in home, hospital, nursing home, or other appropriate location.
  • Conduct initial and periodic assessments within required time frames of elders' physical, social, emotional and environmental status to determine needs.
  • Complete all home visits and paperwork within guidelines of EOEA regulation and Agency policy.
  • Develop a comprehensive service plan with elders utilizing informal supports, community resources, and home care purchased services.
  • Implement service plan and advocate for elders when necessary.
  • Maintain up-to-date client records.
  • Responsible for the timely submission to supervisor of all home care forms, referral forms and data entry documents as required by EOEA regulation and Agency policy.
  • Identify elder-at-risk situations and report to appropriate crisis intervention agency.
  • Participate in Quality Assurance process of home care service delivery in accordance with EOEA regulation and Agency policy, including peer case review and home visits.
The Young People's Project Cambridge, Massachusetts Executive Administrative Assistant/HR Manager 09/2000 to 07/2002
  • Provide general office organization Handling all Human Resources issues for both Massachusetts and Mississippi sites, assist in coordinating after-school program and activities open/distribute incoming mail, prepare outgoing mail, assist as needed with travel arrangements for staff, assist with organization of fundraising activities including preparation of annual appeals and proposals Organize and maintain filing and records retention system Assisting in grant and proposal writing, handling monetary funds through quicken and quick books.
Education
Bachelors of Arts degree: Criminal Justice English 2002 University of Massachusetts, Boston, Massachusetts

Criminal Justice English
Accomplishments
  • Excellent oral and written communication skills Strong work ethic and reliability, ability to think analytically and to effectively to resolve issues, able to manage elevated situations and or calls, diffuse anger and utilize resources able to be flexible and work in a structured, fast paced and dynamic environment ability to confidently make reasonable business decisions within defined boundaries, ability to maintain accurate client records, able to manage client crises, able to participate in multidisciplinary team approach, excellent relationship building skills.
Skills

administrative skills, photoshop, benefits, call center experience, counseling, client services, data entry, documentation, editing, filing, fundraising, managing funds, general office, human resources, managing, MS Access, Excel, Microsoft Office, MS Outlook, PowerPoint, MS Word, networking, Adobe PageMaker, presentations, proposal writing, quality assurance, Quick Books, quicken, research, scheduling, supervisor, transportation and travel arrangements, marketing, Type 50+ words per minute

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Resume Overview

Companies Worked For:

  • Massachusetts General Hospital
  • Crittenton Women's Union
  • Mystic Valley Elder Services Inc
  • Cambridge Family and Children's Services
  • Central Boston Elder Services
  • The Young People's Project

School Attended

  • University of Massachusetts

Job Titles Held:

  • Community Resource Specialist
  • Guest Advocate
  • Information and Referral Specialist
  • Home Care Case Manager
  • Case Manager
  • Executive Administrative Assistant/HR Manager

Degrees

  • Bachelors of Arts degree : Criminal Justice English 2002

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