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community relations specialist resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Skills
  • Written and verbal communication
  • Customer service
  • Client needs assessments
  • Proficient in Microsoft Word/Excel/PowerPoint, Outlook, and Internet
  • Communications
  • Organization
  • Problem resolution
  • MS Office
  • Copier, Printer, and Fax Machine
Work History
01/2015 to 09/2016 Community Relations Specialist Centene Corporation | Bountiful, UT,
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Optimized operational systems to maintain effective budgets and accurate documentation for permanent records.
  • Monitored social media and online sources for industry trends.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created detailed expense reports and requests for capital expenditures.
  • Coached new employees on administrative procedures, company policies and performance standards.
01/2014 to 01/2015 Recovery Specialist Copperpoint | Los Angeles, CA,
  • Devised and enhanced treatment strategies to promote continued progress.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Spearheaded group counseling sessions to help individuals deal with substance abuse and mental health issues.
  • Delivered individualized coaching services to clients working through issues such as mental illness and substance abuse.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Effectively interacted with CEO and Executive CEO in weekly meetings, took in-depth notes and disseminated minutes to all attendees.
  • Created and updated physical records to maintain current, accurate and compliant documentation.
  • Conducted thorough research using diverse resources to assist coach staff with necessary resources
03/2013 to 11/2014 Secretary Mccoy's Building Supply | Bay City, TX,
  • Provided clerical support to 3 company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated with referring facilities to meet standards for follow-up processes.
  • Oversaw master calendar and scheduling for 3 personnel.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
  • Scheduled appointments and provided at least 50 follow-up calls to clients per day.
  • Provided on boarding and training for new support staff.
  • Entered scheduling data into Microsoft Excel system and updated customer contact information and preferences to keep records current.
  • Completed accurate daily service documents, reports and invoices.
  • Developed and maintained current Microsoft Excel spreadsheets for tracking and analysis of office data such as number of costumers serviced per day and satisfaction.
  • Resolved costumer service issues quickly by using interpersonal relations and problem solving , effectively reducing customer complaints by 83%.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Education
Expected in 06/2012 to to High School Diploma | Glenda Dawson High School, Pearland, TX GPA:

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Resume Overview

School Attended

  • Glenda Dawson High School

Job Titles Held:

  • Community Relations Specialist
  • Recovery Specialist
  • Secretary

Degrees

  • High School Diploma

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