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Community Relations Manager Resume Example

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COMMUNITY RELATIONS MANAGER
Professional Summary

Passionate, highly motivated and dedicated professional with over 10 years of sales, management and client services experience. Skilled communicator, multitasker and complex problem-solver with capacity to increase revenue, maximize productivity and optimize client satisfaction. Charming, resourceful and reliable expert eager to work in a progressive company that will lead towards mutual growth and success.

Expertise
  • Business development
  • Performance optimization
  • Training and development
  • Property management
  • Relationship building
  • Account management
  • Sales analysis
  • Management collaboration
Work History
Community Relations Manager05/2012 to Current
Maximus Real Estate Partners - Parkmerced – San Francisco, CA
  • Manage all leasing staff while overseeing all aspects related to apartment rentals, including: marketing, leasing, pricing, renewals, budgets and maintaining excellent client relations with residents and prospective clients in order to maximize occupancy and revenue for a portfolio of 3,221 units
  • Analyze monthly and quarterly sales performance to make proactive changes in business to achieve income and occupancy goals; Evaluate and recommend changes in rental pricing strategy to remain competitive in the market. Review aged vacancies, market-ready apartments, and models and complete/update market surveys
  • Create, coordinate and engage in marketing campaigns to help boost sales. Determined target demographics and devise strategic marketing initiatives to reach target audiences
  • Train leasing professionals on regulatory requirements, office procedures, fair housing and company policies. Monitor performance of individual leasing agents and coach on successful sales strategies
  • Drive team sales volume by bringing in an average of $5,000,000-$8,000,000/year in sales by leveraging interpersonal communication skills and product knowledge to cultivate new client relationships; Average of 16-20 sales/month and an average of 30-50 sales/month during peak season
  • Establish strong, professional relationships with Resident Services, Accounting, Maintenance and Legal departments by promoting team collaboration and delivering exemplary service
Relationship Specialist06/2010 to 05/2012
MyNewPlace/RealPage – San Francisco, CA
  • Maintained client retention by providing excellent customer service; facilitated help for clients with account changes, billing updates, new products and general questions
  • Identified opportunities to sell new products to existing clients to increase client satisfaction and grow revenue. Developed client proposals addressing new products and how to optimize marketing campaigns for the properties
  • Successfully re-signed 80-85% of accounts per quarter that changed management or canceled services
  • Executed standard operating procedures and training programs for clients; identified and documented additional operating procedures or additional training as needed
  • Coordinated client relationships through inbound/outbound calls, emails and Webinars; helped maintain online brochure pages by ensuring accurate data entry of client text and graphics
  • Prepared reports by collecting, analyzing and summarizing information for individual accounts. Participated in client meetings with Property Managers/Owners and shadowed Relationship Manager to hone partnership-building expertise
  • Provided supportive link between external customers and internal operations
Assistant Property Manager07/2008 to 06/2010
Trinity Management Services – San Francisco, CA
  • Assisted property manager with administrative duties and maintaining office; organized office files, answered phones, collected and distributed packages
  • Supervised and trained leasing team on sales, best practices and job performance expectations
  • Processed work orders and managed maintenance requests; responded to tenant requests, issues and complaints in a timely manner. Coordinated with outside vendors when necessary
  • Maintained customer service standards and resident relations; scheduled appointments and lead tours of vacant units and the property. Completed leasing/administrative paperwork and ensured proper payment for rentals; handled confidential information with care
  • Demonstrated strong selling skills by leasing an average of 12-16 apartments per month; greeted prospective residents and provided information on apartment inquiries
  • Inspected apartments prior to move-ins and facilitated move-in orientation with new tenants
  • Created marketing and advertising material for apartments; coordinated open houses and the staging of units. Shopped neighboring communities and produced comparison reports
Management Trainee10/2007 to 07/2008
Enterprise Rent-A-Car – San Francisco, CA
  • Gained strong leadership, problem solving and communication skills through management training program. After six months at a local branch, promoted to the “Best of the Best” program at the San Francisco Airport
  • Assisted team in achieving the Cup of Champions award reflecting excellence in all areas of running the branch. Contributed to a three person team in which branch increased customer satisfaction from a 72% score to an 80% score. Earned Top Performer for outstanding sales seven out of the eight months with the company
  • Managed fleet maintenance and executed a plan to decrease number of vehicles needing maintenance from 20% to 7%
  • Developed business with surrounding companies to increase fleet size from 80 to 115 cars over a two month period. Serviced major accounts through strong business relationships; established ways to improve and maintain client needs
  • Handled 75-100 phone calls per day, assisted customers with rental inquiries, information, and reservations. Ensured accounts receivables were updated and paid in a timely manner; updated records and filed paperwork appropriately
Technical Skills
  • Yardi
  • AMSI
  • SalesForce
  • Acrobat Adobe
  • MS Word, XLS, PPT
Education
Bachelor of Science: Finance05/2007University of San Francisco- San Francisco, CA
  • Graduated cum laude May 2007
  • Member of National Society of Collegiate Scholars
  • Dean's List throughout college career
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Resume Overview

Companies Worked For:

  • Maximus Real Estate Partners - Parkmerced
  • MyNewPlace/RealPage
  • Trinity Management Services
  • Enterprise Rent-A-Car

School Attended

  • University of San Francisco

Job Titles Held:

  • Community Relations Manager
  • Relationship Specialist
  • Assistant Property Manager
  • Management Trainee

Degrees

  • Bachelor of Science : Finance 05/2007

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