Consultative background working with military families to find meaningful employment and transition back to civilian life. Excellent program management, client development, rapport building and presentation skills.
•Provided personal consultations, educational workshops and referral services to a community of over 12,000 military members, Department of Defense (DoD) civilian employees, and their families.
•Averaged 200+ personal consultations per annum and 2-4 workshop briefings per month on subjects including finding employment, resume review, transition assistance, relocation and personal finance.
•A&FRC subject matter expert for program areas of Career Assistance, Transition Assistance Program (TAP), Information and Referral/Marketing.
•Managed core compliance areas in accordance with DoD, Air Force and other federal guidance, regulations, and laws; established budget and goals for each program and evaluated service effectiveness through AFFirst database and client management system.
TRANSITION ASSISTANCE PROGRAM CORE COMPLIANCE EXPERT
•Ensured 100% of transitioning members were notified of mandated Pre-Separation Counseling and TAP GPS requirements; tracked scheduling and compliance with congressionally mandated requirements.
•Conducted Pre-Separation Counseling in groups and through personal consultation.
•Presented Transition Overview and MOC Crosswalk materials as part of TAP GPS; adhered to mandated course guidelines, utilizing a variety of instructional aids to accommodate different learning styles.
•Reviewed each service members resume and other course materials at conclusion of TAP GPS, ensuring compliance with career readiness standards.
•Collaborated with 48th Fighter Wing Public Affairs to produce media segment on new Transition Assistance Program benefits and requirements. Provided information for written article and commentary for news media story, ultimately shown on AFN.
EMPLOYMENT AND CAREER ASSISTANCE CORE COMPLIANCE EXPERT
•Reviewed, researched, updated and streamlined lesson plans for Resume Writing and Interview Prep, Federal Employment and other employment assistance workshops.
•Created operating procedures, slide presentations, instructional aids and handouts for monthly classroom presentations and personal consultations.
•Planned, organized and executed 4 bi-annual Employment and Volunteer Fairs. Recruiting efforts increased employer participation from average of 15 to 25+ and attendees from average of 100 to 175+.
INFORMATION AND REFERRAL CORE COMPLIANCE EXPERT
•Worked with 48th Force Support Marketing Department to publicize A&FRC workshops and services.
•Personally designed and developed service specific brochures, fliers, posters, and newsletters to disseminate community resource information.
•Managed 2 social media pages with over 750 subscribers.
•Managed office operations, personnel, budget and purchasing. Directed claim handling activities of 7 insurance claim professionals and office support functions of 4 clerical staff.
•Supervised suspense of 1200 worker's compensation files. Completed electronic written supervisory reviews on an average of 200 files per month; personal average of 95% on company Q& P audits.
•Developed new work flow procedures for office that reduced backlog and increased turn around time on internal requests from 3 days to 1; increased productivity for adjusters and support staff.
•Directed business development initiatives of southeast regional private investigative agency. Responsible for selling special investigative, surveillance and data research services. Personally provided client consultative and file review services.
•Added 15 new clients and within first 10 months of hire targeting workers compensation and liability insurance carriers, risk managers and law firms.
•Duties include forecasting revenue, maintaining pipeline of new and potential business, networking at industry functions and developing marketing materials and presentations.
•Responsible for selling adjusting services to insurance companies, brokers and managing general agents in Florida, North Carolina and South Carolina. Interacted with multiple levels of management, from supervisor to executive. Conducted both consultative and group presentations.
•Maintained MS Access database of clients and revenue. Assisted management with operational budgetary process and revenue forecasting.
•Liaison between clients and company operations to facilitate resolution of any customer complaints and ensure satisfactory delivery of service.
•Managed operations, personnel, budget and purchasing for branch territory of Central and Northeast Florida. Directed the claims handling and business development activities of 9 insurance professionals and support functions of 2 clerical staff.
•Coaching Next Steps: Transition Assistance Tools & Techniques - Mar 2012
•The 7 Habits of Highly Effective Families Train the Trainer - Dec 2011
•Airman & Family Readiness Center Basic Course - Jun 2011
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