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Community Outcomes and Relations Coordinator Resume Example

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COMMUNITY OUTCOMES AND RELATIONS COORDINATOR
Summary
  • 13 years of a demonstrated successful history of working in the hospital & health care industry.
  • I possess extensive experience in building partnerships, and community engagement.
  • I have a consistent track record of on time effective program development and implementation.
  • In addition, my passionate commitment to people, leadership, interpersonal, customer service, coordination, commitment, and endurance are a few of my skills that contribute in my productivity.
Skills
  • Strategic planning
  • Collaborative approach
  • Special event planning
  • Leadership/Cross cultural communication
  • Budget management
  • Problem solving
  • Partnership development
  • Experienced Teacher/Presenter/Trainer
  • EMR knowledge
  • Business operations
  • Content creation
  • Excellent customer service
  • Leadership
  • Marketing
  • Policies
  • Program development
  • Recruiting
  • Budget planning and management
  • Staff development and oversight
  • Relationship building and management
  • HIPAA and confidentiality
  • Press and media relations
  • Standard operation procedures
  • Relationship and team building
Experience
Community Outcomes and Relations Coordinator08/2013 to CurrentWest Cancer CenterMemphis, TN
  • Responsible for overseeing all program facets the business operations to include administration.
  • Lead and managed more than 8,0000 cases, connecting community members with critical services and providing referrals.
  • Ensure compliance with policies, regulations and coordination of grants, and contracts.
  • Serve as primary point of operational and administrative contact for internal and external entities.
  • Conduct program strategic planning, create annual goals, and effective tracking tools.
  • Develop, cultivate, and sustain strategic partnerships with key stakeholders to support program development.
  • Identify and solicit partners for services and programs.
  • Provide leadership for planning, development, and implementation of strategies and initiatives designed for generating program resources.
  • Establish and implement short and long-range goals, objectives, policies, and operating procedures.
  • Partner with regional cancer coalition to execute state cancer plan.
  • Monitor and evaluate operational effectiveness and effects changes required for improvement.
  • Plan and execute over 75 learning opportunities annually through various forums/ seminars for both clinical and non-clinical personnel.
  • Cultivate and implement focus groups.
  • Develop and device outreach campaigns, grassroots programs and special events to provide education on designated agenda.
  • Establish brand awareness through contacts via local and national community education programs.
  • Participate in more than 200 community/ corporate health and wellness education events annually.
  • Responsible for writing and editing both written materials and web based content in conjunction with corporate marketing department personnel.
  • Work to develop, cultivate, and coordinate in conjunction with other West Clinic associates, their role within the clinic operations and/or planning, and our family partners.
  • Responsible for identifying, recruiting, and training volunteers/advocates, program recipients, and healthcare professionals.
  • Assists in conducting new member orientations and handling event resource requirements.
  • Handle correspondence with event vendors and grant providers.
  • Train internal staff members and external program partners on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Singles Ministry Coordinator07/2017 to CurrentHope ChurchCordova, TN
  • Contribute to weekly Sunday and Mid-Week teaching/lecturing class to a multiethnic and intergenerational group.
  • Annually coordinate ministry conference of approximately 600 attendees, 80 vendors, and 100 volunteers.
  • Leads a team in the development of infrastructure to ensure the existence of a solid "care environment" for all class attendees.
  • Maintains accurate records to provide ministry specific reports by tracking annual departmental budget and small group activities.
  • Actively participate in the delivery of ministry care.
  • Develop, initiate, and facilitate new/additional small groups as needed.
  • Ensure that all requests for ministry care are responded to in a timely manner.
  • Function as the ministry staff person for assisting with special events, funeral assistance, hospital visitation/shut- ins etc., in order to help ensure that a staff person is available for the congregation as needed and requested.
  • Serve as immediate class and/or special event follow up to provide attendees with a "next step" following a service or other significant teaching or experience to ensure connection and intentional engagement.
  • Maintain open relationship with attendees and communicates to ministry pastor, pastoral care situations in class participants. (i.e., births, divorce, marital crisis, job loss, financial crisis, deaths, etc.).
  • Develop and maintain proper administration procedures for the department in accordance with institutional policy.
Patient Access Facilitator04/2011 to 01/2013Methodist Healthcare, North HospitalMemphis, TN
  • Assisted in the conduction of new member orientation.
  • Served as a training resource for activities related to hospital admissions, patient scheduling, registration, and disaster training.
  • Assisted in the development of new policies and procedures.
  • Worked with patients, visitors, and hospital personnel to resolve issues and answer questions.
  • Analyzed problems; identify solutions, project consequences of proposed actions and implemented resolutions.
  • Ensured HIPPA guidelines were followed.
  • Monitored and collected "Point of Service" payments to satisfy financial obligations as required.
  • Received multiple certificates of recognition for excellent customer service.
  • Maintained and secured records due to clinical established procedures and policies.
  • Monitored and applied the implementation of Emergency Treatment and Active Labor Act (EMTALA) and Third-Party Liability (TPL)/Managed Care guidelines relating to priority determination, coverage identification, and managed care requirements.
Education and Training
BS: Biology2012University of MemphisMemphis, TN
PROFESSIONAL AFFILIATIONS

Rotary Club Memphis Central 2016 - Present Memphis Area Legal Services, Executive Board Member 2015 - Present

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Resume Overview

Companies Worked For:

  • West Cancer Center
  • Hope Church
  • Methodist Healthcare, North Hospital

School Attended

  • University of Memphis

Job Titles Held:

  • Community Outcomes and Relations Coordinator
  • Singles Ministry Coordinator
  • Patient Access Facilitator

Degrees

  • BS : Biology 2012