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community health worker resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Public Health professional with 15+ years of healthcare experience identifying community/individual health needs, providing direct patient support and interrupting disease transmission to improve health outcomes.

Skilled at delivering training classes and informational materials to community members in order to promote health improvements and reduce problems with chronic diseases. Proficient in related programs and helping people locate, enroll and take advantage of resources. Compassionate and positive with good interpersonal and conflict management abilities.

Skills
  • Customer service excellence
  • Problem resolution
  • Organization and recordkeeping
  • Data management
  • Networking and Partnership Development
  • Organized and Detail-Oriented
  • Microsoft Office Proficiency
  • Health Coaching
  • Verbal and Written Communication
  • Community Outreach
  • Work Planning and Organization
  • Individual and Community Advocacy
  • High-Risk Populations Identification
  • Community Education
  • Health Plan Development
  • Team Management
  • Relationship Building
  • Analytical and Critical Thinking
Experience
03/2022 to Current
Community Health Worker Hackensack University Medical Center Maywood, NJ,
  • Manage low risk referrals defined by care management program (Medical Social Work) & collaborate with social worker on action plan
  • Develop trusting relationships with patients by providing support and advocacy to help achieve health goals
  • Meet with patients in patient centered and patient preferred locations (e.g., center, facility, home, community setting)
  • Promote goal setting with patients enrolled in care management
  • Goal definitions are agreed upon by the care team
  • Drive engagement with high-risk individuals (e.g., completed specialty appointments, adherence to Post discharge visits) may include accompaniment to appointments
  • Assist completion of applications to access eligible benefits
  • Wellness checks in home, participate in remote monitoring program education on individuals with specific health conditions
  • Provide approved health screenings, referrals and information
  • Deliver health education presentations in the areas where OSH has provided competency training to the CHW
  • Facilitate communication between all identified parties on behalf of the patient involved in care, as needed (e.g., family members, care givers, medical providers, community-based organizations)
  • Maintain HIPAA standards and confidentiality of protected health information
  • Document interactions with patients in medical record
  • Advise on policy development and assisted in community program implementation.
  • Plan and complete group projects, working smoothly with others.
04/2021 to 02/2022
Research Assistant George Washington University Washington, DC,
  • Developed/Executed outreach strategies to connect with consumers, providers, and families seeking HIV services
  • Conducted surveys, interviews and experimental research to facilitate data analysis.
  • Identified clients with care gaps, related health conditions, and assisted them in accessing care through plan benefits and community resources
  • Evaluated community needs to determine program opportunities, scopes, and goals
  • Provided health education and awareness to community programs
  • Conducted qualitative and quantitative analysis on assigned data.
  • Provided programmatic recommendations based on consumer/provider surveys and focus groups
  • Attended public meetings to offer information, answer questions, and discuss consumer complaints, concerns, and issues.
  • Developed exemplary rapport with personnel and patients by demonstrating compassion and scientific expertise.
  • Presented experimental findings in presentations with graphs, charts and other visual aids.
10/2014 to 02/2022
Patient Care Technician/Community Liaison Davita Cedar Park, TX,
  • Ensured complete documentation entering data into EMR (CERNA) system
  • Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Supported social and emotional needs of patients by providing caring companionship
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Assisted with patient admissions, discharges and transfers.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
09/2020 to 01/2021
Contact Tracing Representative Navient City, STATE,
  • Initiated prompt communication with people exposed to COVID-19 (contacts) through phone calls
  • Employed dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds
  • Verified contact's identity during initial communications and prior to disclosing confidential information.
12/2017 to 04/2018
Project Development Coordinator Intern West Cancer Center City, STATE,
  • Assisted in developing and maintaining policies, plans, and procedures for executing quality development across diverse portfolio of technologies
  • Analyzed and established project critical paths by determining interdependencies
  • Coordinated initial and additional resources to meet project needs
  • Created Power Points and participated in seminars
  • Collaborated with stakeholders in creating marketing and branding materials.
  • Identified project needs by reviewing project objectives and schedules.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Tracked social media content and delivered results to appropriate stakeholders.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Created project status presentations for delivery to customers or project personnel.
  • Wrote procedures, reports and technical documents in easy-to-understand terminology.
01/2013 to 10/2014
Medical Office Assistant Omega Rehab City, STATE,
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Maintained confidentiality of records relating to clients' treatment
  • Completed relevant insurance and other claim forms.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Compiled and coded patient information or data in appropriate computer system.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Education and Training
Expected in 05/2022
Master of Science: Public Health/Urban Health
The University of Memphis - Memphis, TN
GPA:
Expected in 05/2018
Bachelor of Science: Health Studies/Healthcare Leadership
The University of Memphis - Memphis, TN
GPA:
Activities and Honors

Volunteer CDC: Observing Mask Use at Institutions of Higher Education January 2021- present

Tennessee Public Health Association, January 2021- present

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Resume Overview

School Attended

  • The University of Memphis
  • The University of Memphis

Job Titles Held:

  • Community Health Worker
  • Research Assistant
  • Patient Care Technician/Community Liaison
  • Contact Tracing Representative
  • Project Development Coordinator Intern
  • Medical Office Assistant

Degrees

  • Master of Science
  • Bachelor of Science

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