community health worker resume example with 3+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Individual motivated by compassion seeks to use organizational and active listening skills along with a degree in Psychology to assist individuals seeking assistance. Compassionate Community Health Worker with experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education. Reliable employee seeking Community Health Worker Team Lead position. Offering excellent communication and good judgment.
Skills
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Work History
04/2021 to Current
Community Health Worker Cvs Health – Springfield, VA,
- Serves as link between community members and healthcare agencies
- Provides guidance and necessary referrals to social and/or health assistance services
- Engages in follow-up care communications and case management with residents.
- Targeted specific community groups with wellness and disease management information.
- Helps vulnerable individuals navigate complex healthcare system.
- Explains required eligibility applications to patients and helped complete applications for services.
- Works directly with patient treatment teams and participated in care coordination procedures.
- Contacting patients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Accompanying clients to scheduled health appointments or referral sites.
08/2020 to 02/2021
Behavior Therapist Res-Care, Inc. – Cottontown, TN,
- Provided direct care to clients in one-on-one setting to implement skill acquisition
- Collaborated, communicated, and assisted with training of clients
- Provided a safe and supportive environment for patients.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Created and designed individualized behavioral interventions to promote positive behaviors and prevent problems.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Implemented educational programming by teaching self-help, communication and personal care skills.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
- Briefed family members on client condition, furnished community resources and recommended strategies to implement at home to promote consistency.
- Collected session data to aid in treatment planning and assessment.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Contributed to treatment success by offering feedback and guiding patients through exercises.
10/2019 to 10/2020
Personal Loan Specialist Onemain (Formerly Springleaf & Onemain Financials). – Northfield, NJ,
- Analyzed customer needs and advised borrowers on loan programs that will best accomplish their objectives
- Prepared complete loan applications while gathering all required documentation for credit decision
- Analyzed tax returns, credit history, and paystubs for both salaried and self-employed clients to offer best possible loan solutions.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Compiled closing packages for drafting and presentation accuracy.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
07/2018 to 09/2019
Customer Care Associate Alliance Data Systems Corp – Chadds Ford, PA,
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Maintained good call control to quickly uncover questions and keep call times low.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Expected in 03/2021 to
Bachelor of Science: Psychology Applied Behavior Analysis
Purdue University Global - Online,
Purdue University Global - Online,
- 3.89 GPA
- National Honors Society Member
- Summa cum laude graduate
Expected in 11/2012 to
Diploma: Medical Assisting
Everest College - Bedford Park, IL,
Everest College - Bedford Park, IL,
High School Diploma:
Baptist Hill High School - Hollywood, SC,
Baptist Hill High School - Hollywood, SC,
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Resume Overview
School Attended
- Purdue University Global
- Everest College
- Baptist Hill High School
Job Titles Held:
- Community Health Worker
- Behavior Therapist
- Personal Loan Specialist
- Customer Care Associate
Degrees
- Bachelor of Science
- Diploma
- High School Diploma
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