community health worker resume example with 20+ years of experience

Jessica Claire
Case Manager
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Capable Case Manager well-versed in educating patients, coordinating treatment plans and setting up program referrals.

Knowledgeable about documentation, recordkeeping and insurance requirements. 22 Years of experience in field to deliver exemplary patient support.

Experienced work professional arranging services, collaborating with families and providing ongoing counseling and support. Excellent communication, planning and conflict resolution skills.

Empathetic with experience interfacing with community liaisons, facilitating individual and group sessions and monitoring conditions of clients to coordinate care. Excellent communicator with knack for building lasting professional relationships.

Trained in providing crisis intervention services in addition to routine care and support. Conducts assessments, sets goals and improves patient quality of life with hands-on assistance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable employee seeking Case Manager position. Offering excellent communication and good judgment. Compassionate worker with 22 years of experience in mental health including case management. Committed to helping community members improve wellness through hands-on support and education.

  • HIPAA Guidelines
  • Reasoning Ability
  • Healthy Living Plans
  • Individual and Community Advocacy
  • Maintaining Updated Records
  • Service Providers Liaising
  • Client and Community Service
  • Life Skills Instruction
  • Conducting Home Visits
  • Cross-Departmental Agency Collaboration
  • Service Accessibility Improvements
  • Therapy and Counseling
  • High-Risk Populations Identification
  • Risk Prevention Education
Work History
10/2022 to Current
Medical Case Worker II Cvs Health Portland, OR, Downey, CA
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Coordinated program referrals for community-based resources.
  • Organized clinical documentation, treatment plans, and referrals.
  • Completed psychosocial evaluations and needs assessments.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Prepared all required treatment records and reports.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
06/2015 to 09/2022
Community Health Worker Bank Of America Corporation El Segundo, CA, Los Angeles, CA
  • Targeted specific community groups with wellness and disease management information.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Provided complex counseling and identified alternative resources for patient care.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
06/2008 to 06/2015
Instructional Assistance Star View Community Services City, STATE, Santa Ana, CA
  • Supported student learning objectives through personalized and small group assistance.
  • Provided support to help students with special needs learn and grow.
  • Provided support during classes, group lessons and classroom activities.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
  • Enforced rules and instructions to maintain discipline.
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Administered and graded homework assignments and tests.
  • Arranged and organized classroom desks, chairs and supplies.
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
  • Recorded grades for coursework and tests in online reporting system.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Assessed student assignments to check quality and completeness before submission for grading
  • Recorded grades for coursework and tests in online reporting system
  • Delivered curriculum in both one-on-one lessons and group learning environments
  • Applied specialized teaching techniques to reinforce social and communication skills
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities
  • Mentored and tutored individual students needing additional help
  • Prepared learning materials, helping teachers prepare for daily instruction
10/1999 to 06/2015
Support Specialist Company Name City, State,
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Assessed student issues pertaining to depression, anxiety and physical abuse to resolve conflicts between students, peers and teachers.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Aided parents in arranging medication evaluations and psychological testing.
  • Developed service plans to maintain intact families and improve family functioning.
  • Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
Expected in 05/2024 to to
Master of Science: Health Sciences
Excelsior College - Albany, NY
Expected in 05/2018 to to
Bachelor of Science: Public Health
Excelsior College - Albany, NY
Expected in 05/1996 to to
Associate of Arts: Liberal Studies
Los Angeles Harbor College - Wilmington, CA

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Resume Overview

School Attended

  • Excelsior College
  • Excelsior College
  • Los Angeles Harbor College

Job Titles Held:

  • Medical Case Worker II
  • Community Health Worker
  • Instructional Assistance
  • Support Specialist


  • Master of Science
  • Bachelor of Science
  • Associate of Arts

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