Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic certified Community Health Worker, Associate in Health Science.

Eager to contribute to team success of the Saratoga Hospital and its affiliates through hard work, attention to detail and excellent organizational skills. Clear understanding of the general task of patient care, discipline and exact adherence to the best practice and instructions. Training in using the computer software, required for this task. Motivated to learn, grow and excel in the field of Health Services, especially now, at the time when my skills and training may be of particular value to the community.

  • Excellent interpersonal skills, ability to interact professionally with people from diverse cultural, racial, ethnic, gender, socioeconomic backgrounds during time of crisis and distress
  • Bilingual in English, Russian
  • Health-related professional experience or public health training
  • Specifically trained in understanding concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
  • Ability to show empathy, be nonjudgmental towards distressed individuals
  • Experience navigating computer systems, ability to comply with data integrity and security policies, safeguarding all personal identifiable information
  • Customer service
  • Problem solving
  • Call analysis feedback
  • Scripted calls
  • Call etiquette understanding
  • Delivered information to callers, enabling positive decision-making and educated elections for future co-operation
  • Onsite client calls
  • Politically correct
Work History
Community Health Worker, 09/2016 to 06/2019
Cci Health & Wellness ServicesConnecticut Gardens, MD,

Conducted practicum for Community Health worker certificate. Work included but was not limited to:

  • Targeted specific community groups with wellness and disease management information by phone or e-mail
  • Conducted telephone calls with Center's clients and getting information as to their condition and general well-being
  • Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns
  • Elicited information as to life-style, needs and progress of Center's clients. Provided follow-up instructions to clients in regards to their medication intake, upcoming appointments with Center specialists and/or home visits of Community Health Worker (CHW)
  • Helped vulnerable individuals navigate complex healthcare system
  • Handled up to 30 calls per day to address customer inquiries and concerns
  • Assessed need for medical care and supportive services
  • Communicated with clients and their family members/caretakers in professional and empathetic manner
  • Collected and recorded information from client/caretaker interview into data system
  • Followed approved scripts and protocols, provided clients with approved information about their medications and therapy schedules, and if appropriate, referred them for evaluation by specialist at Center
  • Conducted in-person interviews with clients when needed
  • Maintained daily communication with supervisor, colleagues, case managers and other authorized persons
  • Provided information on where to find other social, health resources using approved script/resource list
  • Received telephone consent for potential follow-up calls
  • Strictly protected and maintained individuals’ privacy and confidentiality in accordance with HEPA standards
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources
  • Targeted specific community groups with wellness and disease management information
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Private Home Tutor, 09/2011 to 05/2016
Massachusetts Institute Of TechnologyBoston, MA,
  • Tutored high-school students in English, creative writing, public speaking, leadership and communication skills
  • Crafted effective learning plans to address students' writing weaknesses and strengths
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
  • Responded to after hours email and telephone requests to provide students assistance with specific questions
  • Structured activities for interactive learning, including word analysis, reading understanding and fluency skills
  • Offered complete instructional support for students unable to attend regular classes
Lecturer, 09/1999 to 06/2011
Northwestern UniversityCity, STATE,
  • Managed quality assurance program, including evaluations, surveys and personal investigations
  • Excellent public speaking skills
  • Excellent interpersonal skills
  • Ability to talk to people of different social, racial and cultural backgrounds with complete understanding of their concerns and problems
  • Punctuality and excellency in all projects and tasks
Associate of Science: Medicine (Pre-Medicine), Expected in 05/2020
Berkshire Community College - Pittsfield, MA,
  • Graduated summa cum laude
  • Continuing education in Public Health, Biology, Patient Care and Hygiene Standards. Practical skills in measures for the prevention of the spread of disease, personal means of protection and their correct use.
Certificate: Community Health Worker , Expected in 01/2019
Berkshire Community College - Pittsfield, MA
  • Coursework in Public Health, Epidemiology and HEPA standards
Ph.D.: History, Expected in 08/1997
Binghamton University - Binghamton, NY,

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School Attended

  • Berkshire Community College
  • Berkshire Community College
  • Binghamton University

Job Titles Held:

  • Community Health Worker
  • Private Home Tutor
  • Lecturer


  • Associate of Science
  • Certificate
  • Ph.D.

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