Enthusiastic certified Community Health Worker, Associate in Health Science.
Eager to contribute to team success of the Saratoga Hospital and its affiliates through hard work, attention to detail and excellent organizational skills. Clear understanding of the general task of patient care, discipline and exact adherence to the best practice and instructions. Training in using the computer software, required for this task. Motivated to learn, grow and excel in the field of Health Services, especially now, at the time when my skills and training may be of particular value to the community.
Skills
Excellent interpersonal skills, ability to interact professionally with people from diverse cultural, racial, ethnic, gender, socioeconomic backgrounds during time of crisis and distress
Bilingual in English, Russian
Health-related professional experience or public health training
Specifically trained in understanding concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
Ability to show empathy, be nonjudgmental towards distressed individuals
Experience navigating computer systems, ability to comply with data integrity and security policies, safeguarding all personal identifiable information
Customer service
Problem solving
Call analysis feedback
Scripted calls
Call etiquette understanding
Delivered information to callers, enabling positive decision-making and educated elections for future co-operation
Onsite client calls
Politically correct
Work History
Community Health Worker, 09/2016 to 06/2019 Cci Health & Wellness Services – Connecticut Gardens, MD,
Conducted practicum for Community Health worker certificate. Work included but was not limited to:
Targeted specific community groups with wellness and disease management information by phone or e-mail
Conducted telephone calls with Center's clients and getting information as to their condition and general well-being
Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns
Elicited information as to life-style, needs and progress of Center's clients. Provided follow-up instructions to clients in regards to their medication intake, upcoming appointments with Center specialists and/or home visits of Community Health Worker (CHW)
Helped vulnerable individuals navigate complex healthcare system
Handled up to 30 calls per day to address customer inquiries and concerns
Assessed need for medical care and supportive services
Communicated with clients and their family members/caretakers in professional and empathetic manner
Collected and recorded information from client/caretaker interview into data system
Followed approved scripts and protocols, provided clients with approved information about their medications and therapy schedules, and if appropriate, referred them for evaluation by specialist at Center
Conducted in-person interviews with clients when needed
Maintained daily communication with supervisor, colleagues, case managers and other authorized persons
Provided information on where to find other social, health resources using approved script/resource list
Received telephone consent for potential follow-up calls
Strictly protected and maintained individuals’ privacy and confidentiality in accordance with HEPA standards
Managed enrollment, transportation and paperwork for individuals to take advantage of community resources
Targeted specific community groups with wellness and disease management information
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Private Home Tutor, 09/2011 to 05/2016 Massachusetts Institute Of Technology – Boston, MA,
Tutored high-school students in English, creative writing, public speaking, leadership and communication skills
Crafted effective learning plans to address students' writing weaknesses and strengths
Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
Responded to after hours email and telephone requests to provide students assistance with specific questions
Structured activities for interactive learning, including word analysis, reading understanding and fluency skills
Offered complete instructional support for students unable to attend regular classes
Lecturer, 09/1999 to 06/2011 Northwestern University – City, STATE,
Managed quality assurance program, including evaluations, surveys and personal investigations
Excellent public speaking skills
Excellent interpersonal skills
Ability to talk to people of different social, racial and cultural backgrounds with complete understanding of their concerns and problems
Punctuality and excellency in all projects and tasks
Education
Associate of Science: Medicine (Pre-Medicine), Expected in 05/2020 Berkshire Community College - Pittsfield, MA, GPA:
Graduated summa cum laude
Continuing education in Public Health, Biology, Patient Care and Hygiene Standards. Practical skills in measures for the prevention of the spread of disease, personal means of protection and their correct use.
Certificate: Community Health Worker , Expected in 01/2019 Berkshire Community College - Pittsfield, MA GPA:
Coursework in Public Health, Epidemiology and HEPA standards
Ph.D.: History, Expected in 08/1997 Binghamton University - Binghamton, NY, GPA:
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