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Community Health Worker Resume Example

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COMMUNITY HEALTH WORKER
Professional Summary
Motivated and compassionate healthcare professional with over 15 years of hands-on experience in  fast-paced residential and hospital facilities. Accountable and responsible with a strong focus on patient wellness. 
Education and Training
Temple University Accelerated Training Program 7/2012-8/2012 Community Health Worker - Certificate Awarded Professional Nursing School 4/2001-7/2001 Nursing Assistant Training - Certificate Awarded
Skill Highlights
  • Basic Life Support Certification
  • CPR
  • First Aid
  • Customer Service
  • Strong Interpersonal Skills
  • Medical Records Management
  • Microsoft Word/ Excel/ PowerPoint
  • Excellent Communication Skills
  • Staff Recruitment and Benefits Administration
  • Data Entry
  • Perform filing
  • Perform faxing
  • Perform scanning
  • Perform photocopying
  • Scheduling
  • Medical Terminology
  • Staffing management ability
  • Staff training and development
  • New employee orientations
  • Human resources management
  • HIPAA compliance
  • ICD-9 coding experience
  • Hiring and retention ?
  • Exceptional communicator
  • Personnel records maintenance
  • Case Management Clerk
  • Verifies patient insurance coverage and benefits
  • Provide support to the care management department
Skills
Strong Interpersonal Skills
Communication skills
Excellent Communication
Community Health
CPR/ First Aide
Customer Service
Data Entry
Professional Experience
01/2013 to Current
Community Health WorkerTemple Health Systems at Jeanes Hospital - Philadelphia, PA
  • An advocate for the community and patients
  • Function as a bridge between patients and the health care system
  • Organize access to health and social services for patients
  • Health promotion skills
  • Provides resources to the community
  • Assist patients with follow up appointments
  • Make discharge follow up calls to patients
  • Alternate for Case management clerk
  • Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
  • Providing ongoing follow-up, basic motivational interviewing and goal setting with patients/families.
  • Follow-up with patients via phone calls, home visits and visits to other settings where patients can be found.
  • Assist patients with completing applications and registration forms. 
  • Conduct eligibility determination, enrollment and follow-up with uninsured patients.
  • Provide referrals for services to community agencies as appropriate. 
  • Help patients connect with transportation resources and give appointment reminders in special circumstances. 
  • Responsible for providing consistent communication to the Care Management Team.
01/2010 to 07/2010
Scheduling ManagerClerk Genesis Healthcare Liberty Court - Philadelphia, PA
  • Maintained center coverage at all times.
  • Reviewed and tracked requests for time off
  • Coordinated scheduling changes with management.
  • Secured advance approvals for booking Agency staff
  • Responded to emergency situations and call-offs to ensure center coverage
  • Served as a liaison to ensure all Unit Managers are briefed daily on the call-off protocol to ensure adequate response and coverage
  • Controlled Department Labor Spend using KRONOS Scheduling and Timekeeping software.
  • Ensure Nursing HPPD is at the appropriate budgeted level and volume-adjusted schedule changes are made while balancing optimal utilization of employees with consistent quality care and labor spend. 
  • Communicated open shifts to Staffing Services to fill temporary staffing needs that cannot be filled by center employee on a weekly basis.
10/2006 to 12/2009
Scheduling Manager/Human Resource Manager AlternateGenesis Healthcare Brandywine Hall - West Chester, PA
  • Maintained center coverage at all times.
  • Reviewed and tracked requests for time off Coordinated scheduling changes with management.
  • Secured advance approvals for booking Agency staff
  • Responded to emergency situations and call-offs to ensure center coverage
  • Served as a liaison to ensure all Unit Managers are briefed daily on the call-off protocol to ensure adequate response and coverage Controlled Department Labor Spend using KRONOS Scheduling and Timekeeping software
  • Helped new employees with hiring process
  • Completed background checks for potential employees
  • Assisted employees with health benefits and medical leave Coordinated training schedules.
  • Acted as Back-Up to Center Payroll and Benefits Designee
  • Demonstrated ability to read, analyze, interpret and act upon performance metrics, e.g. HPPD, PPD, OT, Agency, Premium, etc
  •  Negotiated schedules balancing center's staffing needs, employee schedule preferences, and financial performance.
  • Oriented new employees to Labor Management Policy
  • Ensured Nursing HPPD is at the appropriate budgeted level and volume-adjusted schedule changes were made while balancing optimal utilization of employees with consistent quality care and labor spend. 
07/2005 to 10/2006
Medical RecordsGenesis Healthcare Brandywine Hall - West Chester, PA
  • Utilized Point Click Care System ICD-9.
  • Performed data entry.
  • Credentialing of Physicians.
  • Maintained records while adhering to HIPPA protocol.
  • Pulled patient charts 
  • Updated daily logs to track information movements.
  • Wrote reports, emails, memoranda, letters and releases.
  • Conceptualized and implemented new and more efficient filing system.
  • Purged outdated files.
04/2001 to 07/2005
Certified Nursing AssistantGenesis Healthcare Brandywine Hall - West Chester, PA
  • Assessed, monitored and recorded vital signs
  • Documented daily assessment and care planning
  • Aided residents with personal hygiene and grooming
  • Helped residents in meeting nutritional needs
  • Provided residents with medications.
  • Performed all duties in accordance with established methods, techniques and recognized standards
  • Take and record weights, blood pressures, temperatures, pulse and respiration
  • Help to orient and mentor new nursing assistants
01/1998 to 01/2001
Home Health AideBayada Nurses - Philadelphia, PA
  • Supported client by providing household services
  • Assisted client with personal services such as bathing, dressing and grooming
  • Recorded client's condition
  • Trained family members on how to appropriately lift, turn and re-position clients
  • Assisted in self-administered medications.
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Resume Overview

Companies Worked For:

  • Temple Health Systems at Jeanes Hospital
  • Clerk Genesis Healthcare Liberty Court
  • Genesis Healthcare Brandywine Hall
  • Bayada Nurses

Job Titles Held:

  • Community Health Worker
  • Scheduling Manager
  • Scheduling Manager/Human Resource Manager Alternate
  • Medical Records
  • Certified Nursing Assistant
  • Home Health Aide

Degrees

  • Temple University Accelerated Training Program 7/2012-8/2012 Community Health Worker - Certificate Awarded Professional Nursing School 4/2001-7/2001 Nursing Assistant Training - Certificate Awarded

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