Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success, and going above and beyond to support the team and serve customers. Motivated and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Highly motivated individual with an ethnically diverse background
Strong verbal and personal communication skills
Ability to organize, prioritize, and work under extreme pressure
Attention to detail and ability to consistently follow orders and direction
Excellent communication skills
Experience
04/2021 to 10/2021
Community Health WorkerCaregiver Homes – Springfield, MA,
Primarily responsible for providing supportive care and assistance to a diverse patient population to identify barriers to self-care and healing, decision making and communication in navigating the healthcare system.
Team up with Registered Nurses, Chaplains, Social Workers, Care Specialists and other members of the Care Management team, and consistently demonstrates a high standard of ethical behavior, professionalism, sensitivity and confidentiality.
Provide non-clinical interventions and serves as the member’s navigator and advocate for needed health services and community resources
Identify community resources that support the needs of Equality Health’s member population and facilitate integration into Equality Health’s CBO Network
Provide non-clinical interventions and serve as the member’s navigator and advocate for needed health services and community resources
Support members’ individualized recovery action plans, crisis plans, and self-management plans
Actively link members to behavioral health, primary care, and community services
Engage member and family in a culturally competent manner
Monitor follow through of recovery action plans, follow up appointments and self-management plans
Processed and located requests electronically and telephonically
Communicated with customers and members concerning locate requests
Handled each interaction in a professional manner
Ability to read and interpret paper and computer based maps
Ability to calculate and convert measurements and distances
Ability to interpret directions and instructions by phone, computer and or paper
Excellent oral and written communication skills
Excellent attendance and punctuality Advanced computer and keyboarding skills with various computer software programs
Ability to type 40+ wpm
Good grammar, voice and diction
Excellent customer service skills, friendly, courteous and helpful
Ability to speak, read and write in English and Spanish fluently
08/2018 to 03/2019
Mobile ExpertT-Mobile – City, STATE,
Determined team targets and implemented plans to achieve goals at individual and group level.
Collaborated well with team members to carry out daily assignments and achieve team targets.
Consulted with customers to understand desires and suggest best products to fit the customers needs
Meet monthly quotas by always offering our new deals.
Met targets consistently by working hard and with strong attention to detail.
Satisfied customers every day with fast, friendly, and knowledgeable support for Mobile needs.
Guided visitors to staff members and business locations with warm, personable approach.
Helped managers improve area operations by sharing customer feedback and contributing new ideas.
Managed communications between team members, customers and vendors to keep operations efficient and successful.
11/2017 to 08/2018
Pro SalesThe Home Depot – City, STATE,
Cross-sold additional products and services to purchasing customers.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Introduced customers to new offerings and updated accounts.
Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
Helped customers find specific products, answering questions and offering advice.
Drove sales and add-on purchases by promoting specific item options to customers.
Assisted customers with account updates, new service additions and promotional offers.
Education and Training
Expected in 05/2024
Bachelor of Science: Nursing Arizona College of Nursing - Tucson AZ, GPA:
Expected in 2017
High School Diploma: West Mesquite High School - Mesquite, TX GPA: Awarded first in family scholarship.
Graduated in top 10 % of class.
Graduated with honors.
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