Versatile and dedicated Healthcare professional with extensive experience in care planning and implementation, as well as, and administrative support. Focused on developing high standards of practice, evaluating client care for effectiveness and implementing necessary changes to programs and policies. Successfully drives productivity by leveraging strong front office management skills. Excellent decision maker who understands the importance of compassion and patience. Strong attention to detail and extensive knowledge of medical terminology. Possesses the natural capacity to lead or contribute to a team.
Areas of Expertise
Quality Care Coordination
File & Document Management
Client Monitoring & Supervision
Community Health Worker July 2015 to CurrentCareSource － Dayton, Ohio
Participates as a member of the Regional Care Coordination Team to coordinate care for members.
Verifies eligibility, previous enrollment history, demographics and current health status of each member.
Contributes to the development and implementation of care plan, reporting information to the Care Coordinator.
Maintains appropriate documentation within protocols and guidelines of the Care Management program.
Completes PHQ-9 and SF-12 surveys with Members to measure health status.
Assists Caresource Members with finding providers, as well as, community resources such as Food Pantries, Free Clothing Stores, Utility Assistance, and Transportation.
Serves as a Member of the Case Management Advisory Groups (CMAG), which provides an opportunity for front-line staff to provide input, feedback, and suggestions for program improvements.
Participates in regular travel to conduct member visits as needed.
Site Supervisor March 2014 to July 2015Aramark Correctional Services － Cincinnati, Ohio
Responsible for the efficient completion of all Accounts Payable and Accounts Receivable duties.
Processed payroll, invoices and expense reports; Reviewed documents for discrepancies.
Successfully conducted interviews for applicants seeking employment.
Ordered food and kitchen supplies and assisted in conducting inventory counts.
Followed Company's Standard of Operation for food handling and storage.
Trained and supervised inmates in food preparation and tray assembly.
Ensured portion sizes and any special dietary requirements are fulfilled.
Support Staff November 2008 to March 2014Samaritan Crisis Care － Dayton, Ohio
Accurately collected information and details for clients receiving face-to-face registration for Crisis, Addiction and Mental Health Assessments.
Executed daily primary duties, which included client chart processing and managing case reports and scan/upload client records into Data Base.
Made observations of the clients throughout the waiting room and promptly notified appropriate staff of the clients who appeared agitated.
Contracted Crisis Workers to triage clients in an emergency situation.
Assembled supplies for therapist administering off site assessments.
Prepared medical releases for Social Security Administration.
Sales Representative December 2005 to June 2008Elder Beerman Department Store － Fairborn, Ohio
Greeted store customers promptly and responded to questions with knowledgeable service.
Participated in floor planning, sale setting, and merchandise arranging.
Verified that all merchandising standards were maintained on a daily basis.
Created a pleasant shopping experience by advising as personal shopper.
Received and processed cash and credit payments for in-store purchases; Accurately managed cash register receipts.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Consistently exceeded sales goals by 5% to 10% and won several Credit Card competitions.
Administrative Assistant CO-OP August 2002 to June 2003Wildwood Elementary School － Middletown, Ohio
Successfully organized and maintained personal files of 600+ students.
Managed daily office responsibilities including typing, mail sorting, copy disbursement, telephone operation and call messaging.
Wrote reports and correspondence from dictation and handwritten notes.
Investigated issues and problems and drafted responses to urgent requests.
Additionally, served as a Teacher Assistant and assumed all responsibilities.
Bachelor of Arts : Communication Studies, 2008Wright State University － Dayton, Ohio
Studying Hospitality Management/Culinary ArtsSinclair Community College － Dayton, Ohio
Certifications & Training
ServSafe Food Protection Manager Certification
ServSafe Alcohol Certification
Trained in Crisis Verbal De-escalation
Care Advance, Care Logic Enterprise, Microsoft Office 2007(Word, Excel, PowerPoint, Outlook), Facets, Streamline, Kronos, Managers Tool Kit, Concur, XAKTclaim, Emdeon, Net Direct, Great Office Solutions Helper, Medicaid Information Technology System, Ohio Department of Mental Health, Ohio Department of Alcohol and Drug Addiction Services.