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Community Enrichment Specialist Resume Example

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COMMUNITY ENRICHMENT SPECIALIST
Professional Summary
Customer-oriented Customer Service Rep & Supervisor successful at troubleshooting and handling customer support issues in a timely manner. Energetic Customer Service Rep & Supervisor with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Customer Service Manager with more than 4 years of professional customer service and leadership experience. Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Excellent Interpersonal Skills Customer Service Team Player Quality Control Fast Learner Communication Skills Sharp Problem Solver Daily Living Skills Community Work Experience Client Care Services Creative Self-Starter Skilled
Skills
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Training development aptitude
  • Local/state health laws knowledge
  • Multi-line phone talent
  • Medical terminology knowledge
  • Credit card processing
  • Skilled in call center operations
  • Customer service award
  • Adheres to customer service procedures
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
Work History
Community Enrichment Specialist , 10/2011 to Current
Lifespan – Greensboro, NC
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
  • Promoted good behavior by using the positive reinforcement method.
  • Administered medication and minor first aid to sick and injured clients.
  • Communicated regularly with parents about daily activities and behaviors.
  • Offered parents detailed daily reports that outlined their child's day.
  • Maintained daily records of children's individual activities, behaviors and meals.
  • Maintained a child-friendly environment by allowing frequent access to outdoor activities.
  • Referred residents and families to community resources to improve well-being and quality of life.
  • Directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
  • Demonstrated clear written and oral communications skills when working with clients and caregivers.
  • Drafted monthly summary to review each client's level of participation.
  • Administered oral medications, following physician's prescriptions and hospital procedures.
  • Attended on- and off-campus community service activities.
  • Assessed, screened and counseled 2 clients each day.
  • Maintained detailed and accurate case histories of patients.
  • Safely transported adults to and from school and extra-curricular activities.
  • Organized activities that enhanced adults physical, emotional and social well-being.
  • Established and maintained a safe environment for the adults.
  • Communicated with parents about daily activities and behaviors.
Customer Service Rep & Supervisor , 10/1999 to 01/2009
NCO – Greensboro, NC
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Managed high call volume with tact and professionalism.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
Customer Service Representative , 06/2009 to 02/2011
AT&T – Greensboro, NC
  • Defused volatile customer situations calmly and courteously.
  • Mastery of customer service management systems and databases.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Answered an average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Developed reputation as an efficient service provider with high levels of accuracy.
Education
High School Diploma: 1990
South Stokes High School - Walnut Cove, NC
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Resume Overview

Companies Worked For:

  • Lifespan
  • NCO
  • AT&T

School Attended

  • South Stokes High School

Job Titles Held:

  • Community Enrichment Specialist
  • Customer Service Rep & Supervisor
  • Customer Service Representative

Degrees

  • High School Diploma : 1990

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