Community Engagement Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Highly qualified Social Services Program Coordinator seeking a position where I can implement my knowledge of volunteer management strategies and objectives to deliver a more effective volunteer program and experience. Excels in coordination and management of individuals who are interested in volunteering independently and as part of a small or large group. Proven success working with volunteers of all ages and from a wide demographic background. Experience planning, organizing and executing small and large scale recognition and special events. Ability to adapt and work efficiently within various situations while achieving objectives and reaching goals. Proficient in Microsoft Office Software and volunteer management database systems including Raiser's Edge. Exceptional written and verbal communication, interpersonal, presentation and networking skills. Ability to create and maintain successful partnerships with hospitals, elementary and higher educational institutions, governmental agencies, non-profit organizations, corporations, independent and assisted living facilities, faith based organizations and local businesses. Leadership Session presenter for “Benefits of Volunteerism” for the 2005 ERS “Staying Connected” Fair. Partnered with the City of Austin and the American Red Cross to successfully place over 60 Coming of Age volunteers in critical needs areas during the Hurricane Katrina and Hurricane Rita relief efforts in 2005. Session presenter for “Recognizing and Retaining Volunteers” for the Habitat for Humanity Southwest Cluster conference in New Orleans, LA in 2000. Awarded Outstanding Staff Member at Austin Habitat for Humanity in 2000.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
11/2004 to Present Community Engagement Coordinator Aurora Services | Siren, WI,
  • Mange over 300 volunteers age 50+.
  • Assist over 150 local non-profit, public sector and proprietary health care facilities with volunteer recruitment, management, recognition and provides them with tools to sustain and build the capacity of their programs.
  • Lead staff member responsible for the administration and management of the Volunteers for Childhood Immunization grant which is operated out of St.
  • David's Medical Center Participates in and assists with strategic planning for the program and department.
  • Identifies and develops work plans and goals for program.
  • Responsible for creating, analyzing and reporting on data from annual surveys.
  • Plan, develop and conducts program related educational sessions and trainings.
  • Serve as liaison with, and resource for community outreach and advocacy groups, service providers and others.
  • Served as lead staff person for the coordination of projects and recruitment of volunteers to promote National Days of Service on MLK Day and 9/11.
  • Develop performance measures and evaluate program effectiveness in outcome-based assignments.
  • Ensure that all priority impact area program goals are met.
  • Prepare reports on all measured outcomes.
  • Participate in the determination of organizational policies regarding issues such as program requirements, participant eligibility and program benefits.
  • Monitor, review and evaluate information on service delivery system methods, program outcomes and activities in order to identify gaps in resources.
  • Recommends and implements related improvements.
04/2000 to 10/2004 Director of Volunteer Services Ebenezer | Brooklyn Center, MN,
  • Recruited, scheduled, and oversaw approximately 300 volunteers each week.
  • Developed various processes including training and outreach materials to effectively recruit, retain, orient and train volunteers.
  • Served as a representative in public meetings and presentations to the community and corporate groups such as Motorola, Dell and the University of Texas in Austin.
  • Posted service opportunities, reviewed applications, interviewed, hired, managed, trained and evaluated a team of five AmeriCorps National Direct service members.
  • Managed the AmeriCorps National Direct grant Coordinated all volunteer inquiries including court ordered community service restitution volunteers, out of state groups and corporate team building events.
  • Developed and maintained the annual citywide volunteer budget.
07/1998 to 04/2000 Director of Volunteer Services Ebenezer | Coralville, IA,
  • Recruited, scheduled and managed over 2,000 volunteers for the 1999 Special Olympics Texas (SOTX) State Summer Games in Houston Texas.
  • Recruited, scheduled and managed over 1,300 volunteers for the 1998 and 1999 SOTX State Winter Games in San Antonio Texas.
  • Represented SOTX in public meetings and conducted presentations to the community and corporate groups such as Coca Cola, AT & T, Igloo, Bank of America, Sysco Foods and the Knights of Columbus.
  • Represented SOTX in television, radio and newspaper interviews throughout the state of Texas.
  • Conducted criminal background checks for regular volunteers.
  • Handled all volunteer inquiries, concerns and dismissals.
  • Developed and maintained the statewide volunteer budget.
Expected in 1994 Bachelor's Degree | Mass Communication Texas State University, San Marcos, TX GPA:
Mass Communication
benefits, budget, delivery, Dell, Immunization, team building, materials, meetings, Motorola, newspaper, organizational, policies, presentations, processes, profit, radio, recruitment, reporting, San, strategic planning, surveys, television

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School Attended
  • Texas State University
Job Titles Held:
  • Community Engagement Coordinator
  • Director of Volunteer Services
  • Director of Volunteer Services
  • Bachelor's Degree