Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Communication Specialist with over 10 years of experience in Telecommunications. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offering proven skills developed over 4 school years of related experience. Proficient in school standards and strategies to optimize learning for all students.
Skills
Speechwriting and messaging
Advertising and marketing
Event execution
Strategy implementation
Information gathering and analysis
Communications
Customer Service
Problem Resolution
Organization
Supervision
Team Building
Work History
09/2017 to CurrentCommunications SpecialistErickson Living | Tinton Falls, NJ,
Handled inbound contacts and provided customer service according to departmental policies and procedures.
Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
Read, communicated, recalled and analyzed patient information and program guidelines.
Devised content calendar and created social media content across multiple platforms.
Prepared event communications for special events, took photographs during event, and promoted on web and periodical channels.
Reviewed staff-written materials and edited for content and brevity.
01/2014 to 01/2018Life Skills ParaprofessionalBank Of America Corporation | Cedar Hill, TX,
Implemented Occupational exercises and used repetition, which enabled students to grasp new concepts quickly.
Alleviated learning gaps and effectively instructed students on therapy and educational practices through introduction of cutting edge educational tools and teaching aids.
Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
Organized class and restroom areas each day to keep classroom well-maintained.
Enhanced learning plans and quantified student progress using quizzes, essays and projects.
Organized classroom materials to help teachers prepare for daily instruction and activities.
Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and imaginative play.
Distributed learning materials such as worksheets, textbooks and supplemental activities.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Performed special tasks to help students with special needs learn and grow.
Oversaw groups of up to 10 students at school and off-site locations, maintaining optimal safety and security.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Took daily attendance, notifying teacher immediately of any student absences.
Supported classroom activities, including tutoring, grading homework and reviewing exams.
Supported student learning objectives through personalized and small group assistance.
Supported instructor with test administration, curriculum development and assignment grading.
Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Handed out classroom materials, like pencils, paper and art supplies.
10/2009 to 09/2017Senior Fraud AnalystFirst Data Technologies | City, STATE,
Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Provided exemplary level of customer service to all individuals, including clients and company personnel.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Increased customer satisfaction by resolving credit and debit card issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handled 130 calls per 10 hour shift to address customer inquiries and concerns.
Education
Expected in High School Diploma | Papillion La Vista Senior High School, Papillion, NEGPA:
Expected in | Liberal Arts And General StudiesMetropolitan Community College, Omaha, NEGPA:
Expected in | Education of Individuals in Elementary Special Education ProgramsWestern Governors University, Salt Lake City, UTGPA:
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