Commissioned Security Officer resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

  • Theft Prevention
  • Law Enforcement Collaboration
  • Security Regulation Enforcement
  • Intruder Response and Removal
  • CPR Certified
  • Ground Patrol
  • De-escalation Techniques
  • Team Player
  • Microsoft Office
  • Schedule Coordination
  • Team Training
  • Armed Security Guard Certification
  • Data Entry
  • Team Leadership
  • Verbal and Written Communication
Work History
Commissioned Security Officer, 01/2021 to Current
GuardtexasMadisonville, TX,
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Acted quickly during emergency situations within minutes to reduce opportunity for damage and injury.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Moved throughout facility and among customers to remain aware of developing security situations.
  • Participated in staff meetings, special events and professional development activities.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored employee activities, confirming compliance with security regulations.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Permitted entry with escort for approved persons into secure locations.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Jailer Sergeant, 04/2010 to 11/2021
Kastle SystemsSeattle, WA,
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Patrolled 6000-square foot facility and work areas to complete headcounts of inmates.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Oversaw conduct of 80 prisoners to prevent escapes or violent behavior.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Examined incoming and outgoing mail to detect contraband.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Created and maintained arrest files on inmates processed through jail.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
Medical Biller and Coder, 10/2015 to 01/2021
Baylor Scott & White Medical CenterCity, STATE,
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Used [Software] to assign procedure and diagnostic codes to patient records for billing purposes.
  • Applied charges and updated patient records by using [Software] and [Software].
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Customer Service Representative, 07/2018 to 11/2020
Ross Dress For LessCity, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Recommended products to customers, thoroughly explaining details.
  • Provided information regarding charge accounts and loyalty programs.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Regularly exceeded daily sales and product add-on quotas.
High School Diploma: , Expected in 08/2008
Marlin High School - Marlin, TX

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Resume Overview

School Attended

  • Marlin High School

Job Titles Held:

  • Commissioned Security Officer
  • Jailer Sergeant
  • Medical Biller and Coder
  • Customer Service Representative


  • High School Diploma

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