Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
and Abilities
Management and leadership
Years of working in hospitality have given me excellent interpersonal, management and leadership skills. I have extensive experience managing staff as well as developing programs, policies and procedures to make sure employees and government contracts where paid in accordance to allotted budgets.
Education
Liberty UniversityLynchburg, VAExpected in Dec. 2016 ā āBachelor of Science:Religion/Christian Counseling - GPA:Religion/Christian Counseling
Community College of the Air Force (CCAF)Maxwell, AFB ALExpected in Dec. 2016 ā āAssociates Degree:Restaurant, Hotel and Fitness Management - GPA:Restaurant, Hotel and Fitness Management
Accomplishments
Experience
Department Of Defense - Commissary Contractor Monitor Phoenix, AZ, 10/2015 - 07/2016
Conducts quality assurance inspections and contractor surveillance.
Provides comments and recommendations for additions, deletions or changes to contractor services to ensure compliance with DeCA directives.
Approves or rejects contractor's work schedule and checks work for quality and timeliness.
Maintains the store's space allocations program by such duties as designating to the contractor proper item shelf locations when shelf tags are missing or otherwise not identifiable.
Advises commissary or contracted order writers.
Acts as the commissary manager's representative during the night time hours to ensure government property is secure.
Follow up on all completed inspection work order deficiencies to ensure that all deficiencies were corrected to specifications.
Submit written reports of all discrepancies for grounds and custodial noted to the appropriate departments, offices, principals and contract manager.
Plan, advice, and recommend policies and procedures to attain the standard required of personnel within the areas performing quality assurance.
Provide advice and assistance in the area of custodial, grounds, and facility maintenance support to principals and administrators.
Inspects Facilities and the services of multiple contractors, and Charleston County School District staff to ensure compliance with contract specifications by performing the following duties.
Inspects schools to determine compliance with contract specifications, company's quality control system for compliance in assigned school facilities and grounds for cleanliness, sanitation and maintenance.
Perform school inspections with tablet or computer using specified software, make reports, work orders and send e-mails to appropriate persons.
Follow up on all completed inspection work order deficiencies to ensure that all deficiencies were corrected to specifications.
Submit written reports of all discrepancies for grounds and custodial noted to the appropriate departments, offices, principals and contract manager.
Plan, advice, and recommend policies and procedures to attain the standard required of personnel within the areas performing quality assurance.
Maintain liaison with other departments, offices, principals, and contract service personnel.
Provide advice and assistance in the area of custodial, grounds, and facility maintenance support to principals and administrators.
Supervise contractor day porters, custodial service, and grounds service personnel in assigned area to ensure daily work schedule is followed.
Responsible for evaluation and monitoring associates that need to improve their work performance in assigned area.
Follow both grounds and custodial contract specifications and takes appropriate deductions for contract violations.
CHARLESTON COUNTY ENVIRONMENTAL MANAGEMENT/RECYCLING - Office of Charleston County Collections Director-Administrator City, STATE, 11/2011 - 08/2013
Directly supported the Charleston County Collections Director with planning, development and management of all 53 drivers of the Recycling Collection Drivers.
Responsible for development and maintenance of comprehensive spreadsheets which processed pertinent information on all drivers and their daily activities.
Produced weekly quantitative activity reports and timesheets utilized by the payroll department.
Recognized as key personnel, responsible for development and implementation of a new program entitled PC Tower.
This program improved the efficiency of the office by organizing driving routes, and improving dissemination and retrieval of roll carts.
Work with Temp agencies in support of the demands of the work day, especially for holidays.
Coordinated meetings for dissimilation of projects and tedious assignments.
U.S. AIR FORCE RESERVES Reservist - Airman Services - Clerk-Typist - Administrative Clerk - Document Management Specialist City, STATE, 01/2011 - Present
Financial management Concurrently responsible for ensuring that all 600 employees were paid on time.
Ran pay audits to avoid employees from drawing from both the Civilian and Military pay systems at the same time.
Handled all banking information and set up all accounting classifications.
Made certain that direct deposit allotments were sent to their various financial institutions and that the housing portion was accurate, on-time and within budget.
Also given responsibility to pay all of the bills for the entire base ranging from million to billion dollar contracts and was careful that every account had enough budget to cover expenses.
Human resources Ability to process payroll, superannuation and workers' compensation, also experienced in staff recruitment and retention, training and development activities, traineeships and dealing with complaints and grievances.
Specific skills include: Financial Management - Training/Mgmt.
Administration/Planning - Customer Relations Accounting/Budgets Typist, Including Word Processing -Counseling - Life Coaching- Mentoring 5-year military career in Hotel Lodging, Fitness and Sports, Restaurant Service, and Mortuary Affairs.
Serve in Services primarily responsible for management, supervision and administration of the appropriated and non-appropriated fund food facilities.
Primary point of contact for both transient and temporary lodging facilities, fitness and recreation programs and facilities, mortuary affairs administration and operational support.
Responsible for several training initiatives, with duties to include, but are not limited to: supervising search and recovery teams, conducting training, scheduling and overseeing installation honor guard teams, advising unit fitness managers in fitness evaluation procedures and development and the implementation of fitness improvement training programs.
Train individuals in their fitness needs as a Fitness Instructor.
Perform contract quality assurance through the selection, procurement and maintenance of equipment and supplies, which provides lodging, dining and recreational services in fixed and bare base facilities.
Operate and administer information management systems used to support functional responsibilities and provide direction for other essential community services by planning and conducting mission essential surveys to determine the interests and attitudes of military personnel and their dependents.
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School Attended
Liberty University
Community College of the Air Force (CCAF)
Job Titles Held:
Commissary Contractor Monitor
Quality Assurance Inspector
Office of Charleston County Collections Director-Administrator
