Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Skills
- Employee time sheet processing
- Travel planning
- Workers' compensation
- Documentation and reporting
- Patient Scheduling
- Purchase orders organization
- Project Management
- Mail handling
- Office administration
- 40 WPM typing speed
- Healthcare experience
- Understanding of medical terminology
- Ability to schedule tests
- Scheduling proficiency
- Managing patient records
Education
Wright Business School Oklahoma City, OK, Expected in 08/2005 ā ā Certificate : Certified Medical Assistant - :
Grayson College Denison, TX Expected in 06/1995 ā ā License : Licensed Practical Nurse - :
Plano East Sr High School Plano, TX Expected in 06/1989 ā ā High School Diploma : - :
Work History
Continental Services - Commissary Clerk
Adrian, MI, 08/2019 - 04/2020
Adrian, MI, 08/2019 - 04/2020
- Assisted customers by answering questions and fulfilling requests
- Reviewed weekly sales circulars and monitored price changes
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Counted cash in register drawer at beginning and end of shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Reviewed and resolved differences between accounting information and cash drawer
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Worked closely with front end manager to solve problems and handle customer concerns
- Educated customers on promotions to enhance sales
- Checked prices for customers and processed items sold by scanning barcodes
- Answered questions about store policies and concerns to support positive customer experiences
- Requested official identification for military purchases and verified details, consistently meeting strict legal standards of underage sales
- Monitored self-checkout systems and provided assistance or intervention where required
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Helped over 150 guests every day by processing payments, monitoring reward accounts and resolving service concerns
Carepoint Health - Medical Receptionist
Bayonne, NJ, 11/2014 - 11/2019
Bayonne, NJ, 11/2014 - 11/2019
- Maintained current and accurate medical records for over 300 patients
- Managed master calendar and scheduled appointments for 3 providers based on optimal patient loads and clinician availability
- Enhanced office efficiency by handling 50+ callers per day
- Completed and filed financial documentation for accounting purposes
- Completed skilled administrative work to support all office staff and operational requirements
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Kept patients' appointments on schedule by informing provider of patients arrival and any delays
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Maintained patient databases and updated information in alignment with HIPAA protocols
- Scheduled, rescheduled and handled cancelled appointments for patients
- Filed and retrieved patient records for provider
- Pulled charts and prepared for nurse and doctor assessment
- Received, recorded and filed medical payments by check, cash and credit card
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Entered procedure codes and diagnosis codes into medical billing software
Brella - Operations Assistant
Lake County, IL, 10/2010 - 11/2014
Lake County, IL, 10/2010 - 11/2014
- Prepared and proofread reports detailing operations activities.
- Assisted operations manager with planning of routine operations and special projects.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Managed and maintained file system covering expenses, reports and support documentation.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed over 150 monthly invoices for organization of 200 people and maintained accurate processing and verification.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Recruited and screened qualified potential employees.
- Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
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Resume Overview
School Attended
- Wright Business School
- Grayson College
- Plano East Sr High School
Job Titles Held:
- Commissary Clerk
- Medical Receptionist
- Operations Assistant
Degrees
- Certificate
- License
- High School Diploma
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