(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

  • Employee time sheet processing
  • Travel planning
  • Workers' compensation
  • Documentation and reporting
  • Patient Scheduling
  • Purchase orders organization
  • Project Management
  • Mail handling
  • Office administration
  • 40 WPM typing speed
  • Healthcare experience
  • Understanding of medical terminology
  • Ability to schedule tests
  • Scheduling proficiency
  • Managing patient records
Wright Business School Oklahoma City, OK, Expected in 08/2005 Certificate : Certified Medical Assistant - GPA :
Grayson College Denison, TX Expected in 06/1995 License : Licensed Practical Nurse - GPA :
Plano East Sr High School Plano, TX Expected in 06/1989 High School Diploma : - GPA :
Work History
Continental Services - Commissary Clerk
Adrian, MI, 08/2019 - 04/2020
  • Assisted customers by answering questions and fulfilling requests
  • Reviewed weekly sales circulars and monitored price changes
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Counted cash in register drawer at beginning and end of shift
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Worked closely with front end manager to solve problems and handle customer concerns
  • Educated customers on promotions to enhance sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Answered questions about store policies and concerns to support positive customer experiences
  • Requested official identification for military purchases and verified details, consistently meeting strict legal standards of underage sales
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Helped over 150 guests every day by processing payments, monitoring reward accounts and resolving service concerns
Carepoint Health - Medical Receptionist
Bayonne, NJ, 11/2014 - 11/2019
  • Maintained current and accurate medical records for over 300 patients
  • Managed master calendar and scheduled appointments for 3 providers based on optimal patient loads and clinician availability
  • Enhanced office efficiency by handling 50+ callers per day
  • Completed and filed financial documentation for accounting purposes
  • Completed skilled administrative work to support all office staff and operational requirements
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Kept patients' appointments on schedule by informing provider of patients arrival and any delays
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Maintained patient databases and updated information in alignment with HIPAA protocols
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Filed and retrieved patient records for provider
  • Pulled charts and prepared for nurse and doctor assessment
  • Received, recorded and filed medical payments by check, cash and credit card
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients
  • Scheduled appointments for doctor visits and procedures using desktop calendar software
  • Entered procedure codes and diagnosis codes into medical billing software
Brella - Operations Assistant
Lake County, IL, 10/2010 - 11/2014
  • Prepared and proofread reports detailing operations activities.
  • Assisted operations manager with planning of routine operations and special projects.
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Managed and maintained file system covering expenses, reports and support documentation.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed over 150 monthly invoices for organization of 200 people and maintained accurate processing and verification.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Recruited and screened qualified potential employees.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.

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Resume Overview

School Attended

  • Wright Business School
  • Grayson College
  • Plano East Sr High School

Job Titles Held:

  • Commissary Clerk
  • Medical Receptionist
  • Operations Assistant


  • Certificate
  • License
  • High School Diploma

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