commercial residential cleaner resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Friendly, Positive, upbeat Enthusiastic, Energetic, Dedicated and Reliable Customer Services Representative offers 10+ years of Customer Service - facing experience in fast - paced settings. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients and history of building trust with Customer needs. Highly adaptable to addressing diverse customer needs. promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Specialty deep cleaning
Equipment safety
Routine cleaning plans
Inbound and Outbound Calling
Clerical support
Office equipment proficiency
High-energy attitude
Microsoft Office / Power Pivot
Quality control
Problem-solving abilities
Customer relations
Quality assurance controls
Adaptive team player
Experience
Commercial & Residential Cleaner , 08/2017 to 03/2020 Turner Property Management LLC – City, STATE,
Cleaned homes following specific and detailed protocols and requests
Request and processed maintenance orders to fix non-working equipment and appliances to management office
Employed deep-cleaning techniques for areas in need of additional sanitation (Kitchens and Bathrooms)
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Created employee schedules, inventory expense reports and other business documentation to coordinate management needs.
Wood Technician / Finisher , 05/2012 to 06/2017 Aaron Carlson – City, STATE,
Scraped product to be sanded with chisel or scraper to remove burrs, splinters or other debris.
Inspected surfaces to be smoothed to understand sanding effort required before beginning.
Mastered sanding processes, including sanding with or against grain, proper grit to use and when to change sandpaper.
Prepared wooden component surfaces such as Court benches, podium stands and cabinets using sandpaper and steel wool.
Sanded wooden furniture to be prepped for finishing process or to be sold unfinished.
Prepared wooden component surfaces such as mirror frames, picture frames and cabinets using sandpaper and steel wool.
Used numerous types of power tools and other equipment daily.
Customer Service Representative /Dispatcher, 02/2009 to 04/2013 Spirit Delivery - Sears – City, STATE,
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Reviewed customer account information to determine current issues and potential solutions.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked all changes in computer system to keep records current and accurate.
Managed daily delivery and work schedules to maximize coverage.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Assisted customers with a warm and professional attitude.
Accurately and efficiently responded to over 60-80 daily request via emails, faxes inbound, and outbound calls.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Handled billing issues and order inquiries
Mail Services Clerk /Customer Service Associate, 08/2005 to 02/2009 The UPS Store Inc. (City Center) – City, STATE,
Received, sorted and organized incoming mail, including letters and packages.
Operated mail processing equipment and manually sorted mail.
Organized and monitored mail supplies and general office supplies for mailroom.
Operated photocopier to print, collate and fold documents.
Packaged items in boxes or envelopes and sealed.
Applied appropriate postage to outgoing mail using postage machine or mailing labels.
Weighed items using electronic scale to calculate shipping costs.
Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS, DHL and FedEx.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Placed mail into appropriate PO boxes.
Reordered supplies when stock ran low to maintain necessary levels.
Documented logs of postage charges and organized receipts.
Scheduled pickups for outgoing parcels with external mail delivery services.
Recommended and sold services such as insurance and tracking.
Drove retail sales by promoting and selling stamps, envelopes and money orders.
Obtained signatures from recipients to release registered and special delivery parcels.
Assisted customers in receiving oversized parcels by carrying items inside.
Education and Training
GED: , Expected in 06/2005 to Fridley Senior High School - Fridley, MN GPA:
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