Commercial Loan Specialist Bank Officer resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Focused on meeting and exceeding customer expectations at every turn, operating with a forward-thinking approach and maximizing customer satisfaction with a hands-on style. Proficient in minimizing risk, maintaining compliance and working within established bank guidelines for loan feasibility. Fluent in English. Currently handling a $200MM portfolio for 5 Officers, including the Chief Lending Officer/Executive Vice President.
Skills
Reviewing credit information
Fee structures
Applicant relations
Market understanding
Checking applications
Closing execution proficiency
Debt and credit management
Equifax Application Engine
Customer service-focused
Collections proficiency
Account coding aptitude
Bottom Line LoanMaster Loan Servicing
Bank security issues
Work ethic
Maintenance & Repair
Communication
Conflict resolution
Experience
Commercial Loan Specialist/Bank Officer, 03/2015 - Current InsBank – City, STATE,
Developed and deepened customer relationships by providing exceptional service at all stages of underwriting process.
Interviewed applicants and reviewed financial, credit, and property details for each application.
Ordered and evaluated corporate business statements.
Handled a workload of more than 200 customers on a rolling basis.
Adhered to applicable Federal and State laws and regulations.
Educated customers on a variety of loan products and available credit options.
Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
Secured monthly approvals from management for problematic small business and commercial loans.
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Met with applicants to obtain information for loan applications and answer questions about processes.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
Spent ample time with each applicant to break down complex information into terms that were easy to understand.
Identified valuable solutions for customers with credit problems.
Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Helped customers make decisions about loans and lines of credit based on availability, terms, and benefits.
Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
Commercial Loan Assistant/ AVP , 10/2012 - 03/2015 Pinnacle Bank – City, STATE,
Supported commercial loan team in clerical tasks and loan processing duties.
Offered administrative task assistance, including database updates, email communication and document processing.
Assisted loan officers with application data acquisition and verification.
Provided superior client service through follow-up communication.
Maintained client retention and loyalty through proactive status updates.
Examined and verified information in loan application and closing documents.
Organized, filed and maintained customer, department and regulatory loan records.
Submitted completed loan applications, including recommendations for underwriting approval or denial.
Worked with third-party vendors to address and clear loan closing requirements.
Checked applicant credit, personal references and employment histories.
Prepared and delivered loan documents to title and escrow teams.
Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Conveyed acceptance or rejection to customers by mail, telephone or in person.
Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
Carried out pre-funding and funding functions for more than 50 cases per month.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Commercial Loan Assistance, 05/2005 - 10/2012 Tennessee Commerce Bank – City, STATE,
Supported commercial loan team in clerical tasks and loan processing duties.
Offered administrative task assistance, including database updates, email communication and document processing.
Assisted loan officers with application data acquisition and verification.
Provided superior client service through follow-up communication.
Maintained client retention and loyalty through proactive status updates.
Organized, filed and maintained customer, department and regulatory loan records.
Submitted completed loan applications, including recommendations for underwriting approval or denial.
Worked with third-party vendors to address and clear loan closing requirements.
Checked applicant credit, personal references and employment histories.
Prepared and delivered loan documents to title and escrow teams.
Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Conveyed acceptance or rejection to customers by mail, telephone or in person.
Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
Carried out pre-funding and funding functions for more than 30 cases per month.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
High School Diploma: , Expected in 06/1990 - Howard Career Center - Wilmington, DE, GPA:
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