- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Goal-oriented Commercial Loan Officer with expertise gained during 30-year career. Positive and upbeat with solid history of closing commercial loans. Creates and delivers professional presentations on cash flow, collateral and risk analyses. Proven skills in generating and converting leads into loan customers. Expert salesperson and well-organized administrator with an in-depth understanding of commercial loan processes. Good relationship-building and communication skills. Dedicated to serving customer needs and working proactively to handle commercial loan problems and maximize satisfaction. Knowledgeable about risk prevention strategies, regulatory requirements and loan guidelines. Successful loan processing professional well-versed in the market, fee structures and application review procedures. Analytical and detail-oriented multitasker with an organized approach and good problem-solving abilities. Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
I have worked as a nurses aid in high school, and as a volunteer at Burbank Community Hospital. In the years after I retired from banking I assisted elderly men and women in their homes.
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American Heritage Federal Credit Union – Quakertown, PA,
- Prepared investment proposals for approval.
- Assisted with ongoing date entry in asset management system.
- Processed systematic preliminary loan proposals.
- Provided technical support during onboarding and throughout various stages of pipeline.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Developed prospects for new loans by conducting cold calls weekly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Hingham Institution For Savings – Hingham, MA,
Supervised all operations of Bank branch, including lending: Small Business Administration, Commercial Real Estate, Installment Lending, Business and Personal Lines of Credit, Financial Statement Analysis, Loan Approval.
Experienced in all bank operations including obtaining new clients, new accounts and data processing, loan documentation, and human resources. As an Operations Officer and a Bank Manager I was required to use my knowledge, experience and communication skills to provide the clients with a positive experience as well as maintaining a positive work environment.
- Supervised branch operations and made continuous improvements in each area.
- Encouraged employee development and promoted management staff from within.
- Represented bank at community events to establish strong ties and promote business.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Utilized up-to-date information to make effective decisions governing bank operations.
Blount – Oregon, IL,
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted positive customer experience through day-to-day supervision and management of bank branch facility.
Burbank High School - Burbank, CA
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School Attended
- Burbank High School
Job Titles Held:
- Commercial Loan Administrator
- AVP Branch Manager
- Operations Manager
Degrees
- High School Diploma
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