Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.
Fulfilled all supervisory duties when Store Manager was on vacation.
Promoted after 1 months of employment based on exemplary performance.
Achieved perfect attendance for 2 consecutive years.
Inspected more than 300 parts per shift with 99% accuracy.Computer Proficiency
Installer in training for comcast xfinity cable.
Was trusted to instruct the days lesson to trainees.
Great customer service during home installations.
Selected products for specific routes according to pick sheets.
Oversaw the daily performance of computer systems, including Internet installations.
Set up, tested and configured networks, desktops, laptops and printers.
Resolved technical issues for clients in person, on the phone and through e-mail.
Performed diagnostic tests and repaired malfunctioning hardware and software.
Diagnosed, installed, configured and repaired computer systems and software.
Supervised equipment returns, including obtaining all relevant data.
Explained company offerings to promote products and services to clients.
Installed TV systems in residences and businesses.
Documented and reported each installation in company log book.
Carefully explained all aspects of running the cable system to customers.
Examined systems to locate problems such as loose connections and broken insulation.
Installed and pulled horizontal station cables and backbone riser cables.
Ran diagnostic tests to verify functionality of Internet equipment.
Operated various vehicles to haul crews and equipment.
Placed copper and fiber cables for voice and data indoors and outdoors.
Responded to corrective maintenance requests and fail calls in a timely manner.
Maintained spare equipment and parts and managed inventory.
Tracked data from completed tests, and developed solutions to any issues.
Set up and monitored testing of new and improved components.
Set up and installed drivers on printers, including dot matrix, Inkjet and Laserjet.
Emphasis in Computer repair.
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