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college completion coach resume example with 5 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Positive and caring support worker with outstanding knowledge of the current organization I'm in. Proven history of increasing productivity and customer satisfaction and for the past two years, extending in the field of higher education. Committed to growing and working amongst environments that promote a meaningful change within the community.

Skills
  • Communication Skills
  • Organized and Detail-Oriented
  • Adaptability
  • Interpersonal Skills
  • Analytical Skills
  • Technical Skills
  • Customer Service
  • Coaching and Mentoring
Work History
08/2022 to Current College Completion Coach Arizona State University | , , Austin, TX
  • Supports between 25-40 working adults in a hybrid non-traditional college program setting, from the Academic Onboarding phase until earning their designated degrees.
  • Ensures and strives for 75% of student caseload to complete their designated degrees successfully with little to no college debt.
  • Ensures 95% of student caseload to maintain 67% or higher to meet Satisfactory Academic Progress (SAP) within their college journey.
  • Facilitates academic and cognitive assessments to provide resource referrals according to individualized needs.
  • Discusses student success strategies and development of study skills weekly for persistence towards their designated degrees.
  • Coordinates follow up and student outreach to monitor academic progress for at-risk students.
  • Collaborates with faculty and community stakeholders for program improvement within provisional and perennial working groups.
  • Plans, develops and implements strategies in a decision working group to convey information with key decision makers.
01/2021 to 07/2022 Academic Onboarding Leader PelotonU | , ,
  • Supports between 18-40 working adults entering hybrid college program: Academic Onboarding and their first college semester.
  • Ensures 95% of student caseload to complete Academic Onboarding successfully.
  • Ensures 95% of student caseload complete Satisfactory Academic Progress in their first term of college.
  • Problem solves academic issues with enrolled students and cultivates goal-oriented conversations about their academic goals.
  • Guides students through resources available to them with company's university partners.
  • Modernizes instructional plans and educational approaches to enhance student learning.
01/2018 to 01/2021 Student Support Coordinator PelotonU | , ,
  • Fostered and created safe, welcome and productive learning environment for students.
  • Ensured students have necessary resources and needs for success.
  • Participated with organizing, planning and implementing ideas and methods enterprise can improve learning environment and student experience.
  • Optimized student educational strategies with clear advice on course assignments and progression.
  • Increased student engagement by facilitating book club program and monitoring social media and online sources to create student activities.
Education
Expected in 08/2019 to to Bachelor of Arts | Healthcare Management in Global Perspectives Southern New Hampshire University, Hooksett, NH, GPA:
Expected in 08/2017 to to Associate of Arts | Healthcare Management Southern New Hampshire University, Manchester, NH GPA:
Certifications

Get Out the Vote: Voter Mobilization and Civic Education Series at Harvard's Making Care Common Project

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Southern New Hampshire University

Job Titles Held:

  • College Completion Coach
  • Academic Onboarding Leader
  • Student Support Coordinator

Degrees

  • Bachelor of Arts
  • Associate of Arts

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