Collaboration Engineer with more than 15 years experience delivering and administering IT and communication platforms across many industries, with a focus on healthcare, higher education, and media communications sectors.
Experience with implementation, configuration, and troubleshooting of Cisco Unified Collaboration applications. Experience designing collaboration solutions given client requirements and goals. Ability to manage and coordinate multiple projects. Excellent communications and documentation skills. | Cisco Unified Communications Manager (CUCM) Cisco Unity Connection (CUC) Cisco IM and Presence (Jabber) Cisco Unified Contact Center Express (UCCX) Expressway (VCS)/Collaboration Edge (MRA) Cisco Unified Computing System (UCS) VMware vSphere |
Project delivery to customers focusing on installation and configuration of Cisco Unified Communications products including Unified Communications Manager, Unity, Presence, Expressway and Call Center Express.
Installation and configuration of Cisco voice gateways as part of an IP telephony system.
Installation and configuration of Cisco Unified Computing System hardware virtualization platform in support of Cisco Unified Communications applications.
Provide systems administration and end user training to clients.
Assist troubleshooting client UC installation and operation issues.
Administration of enterprise VMware vSphere virtualization environment.
Administration of Storage Area Network virtualization in support of high-availability applications.
Installation and Administration of Microsoft and Red Hat based application servers, including Microsoft Active Directory and Microsoft Exchange.
Administration of enterprise VMware vSphere virtualization environment.
Administration of Microsoft based application servers, including Microsoft Active Directory.
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