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Collaboration Engineer Resume Example

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COLLABORATION ENGINEER
Professional Summary

Collaboration Engineer with more than 15 years experience delivering and administering IT and communication platforms across many industries, with a focus on healthcare, higher education, and media communications sectors.

Skills

Experience with implementation, configuration, and troubleshooting of Cisco Unified Collaboration applications.

Experience designing collaboration solutions given client requirements and goals.

Ability to manage and coordinate multiple projects.

Excellent communications and documentation skills.

Cisco Unified Communications Manager (CUCM)

Cisco Unity Connection (CUC)

Cisco IM and Presence (Jabber)

Cisco Unified Contact Center Express (UCCX)

Expressway (VCS)/Collaboration Edge (MRA)

Cisco Unified Computing System (UCS)

VMware vSphere

Work History
Collaboration EngineerJun 2015 - Current
CorningUtah , UT

Project delivery to customers focusing on installation and configuration of Cisco Unified Communications products including Unified Communications Manager, Unity, Presence, Expressway and Call Center Express.

Installation and configuration of Cisco voice gateways as part of an IP telephony system.

Installation and configuration of Cisco Unified Computing System hardware virtualization platform in support of Cisco Unified Communications applications.

Provide systems administration and end user training to clients.

Assist troubleshooting client UC installation and operation issues.

Senior Unified Communications EngineerJan 2008 - May 2015
Blackrock, Inc.Palo Alto , CA
Administration of hospital and university Unified Communications applications.
Senior engineer on multi-campus VoIP/Video deployment of 7000+ endpoints.
Virtualization EngineerJan 2007 - Jan 2008
Apex SystemsChandler , AZ

Administration of enterprise VMware vSphere virtualization environment.

Administration of Storage Area Network virtualization in support of high-availability applications.

Installation and Administration of Microsoft and Red Hat based application servers, including Microsoft Active Directory and Microsoft Exchange.

Server AdministratorJan 2002 - Jan 2007
BcfsPortland , OR

Administration of enterprise VMware vSphere virtualization environment.

Administration of Microsoft based application servers, including Microsoft Active Directory.

Customer Service RepresentativeJan 2000 - Jan 2002
Butler Technical GroupAlpharetta , GA
Operational support for two-way consumer satellite internet systems.
Education
Associate Degree: Computer TechnologyAiken Technical College
Computer Technology
Certifications
Cisco Certified Network Associate Voice (CCNA Voice)
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
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Resume Overview

School Attended

  • Aiken Technical College

Job Titles Held:

  • Collaboration Engineer
  • Senior Unified Communications Engineer
  • Virtualization Engineer
  • Server Administrator
  • Customer Service Representative

Degrees

  • Associate Degree : Computer Technology

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