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cocktail waitress resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Versatile waitress with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Skills
  • Menu Memorization
  • High-Volume Dining
  • Order Accuracy
  • Guest Relations Management
  • Front-of-house display creation
  • Dining area maintenance
  • Food station setup
Work History
04/2016 to 03/2020
Cocktail Waitress Staples Keizer, OR,
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Maintained clean and organized bar area, including bar tables and chairs.
06/2017 to 07/2018
Delivery Driver Holiday Retirement Jackson, TN,
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by Number%.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Loaded and unloaded Number delivery vans per shift.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Collected $Amount in payments for completed deliveries and services daily.
  • Maintained clean and orderly appearance while on shift.
  • Operated vehicle safely in highly congested areas with no traffic violations.
01/2017 to 05/2017
Waitress Holiday Retirement Lexington, SC,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
  • Prepared beverages and filled food orders for customers.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Upsold Type specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $Amount per table.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
06/2014 to 03/2015
Waitress Dalias Medditerian City, STATE,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Assessed Number square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Displayed enthusiasm and promoted Type service to customers, successfully increasing referrals and walk-in business.
  • Prepared beverages and filled food orders for customers.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $Amount per table.
Education
Expected in 07/2016 to to
High School Diploma:
Penfield Senior High School - Penfield, NY
GPA:

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Resume Overview

School Attended

  • Penfield Senior High School

Job Titles Held:

  • Cocktail Waitress
  • Delivery Driver
  • Waitress
  • Waitress

Degrees

  • High School Diploma

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