, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Customer-oriented server with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Hardworking Cocktail Server highly skilled in accurately memorizing and fulfilling complex orders. Positive, upbeat and passionate about providing beverage knowledge to aid patrons in creating unforgettable cocktail experiences.
Skills
High-volume dining
Food and beverage pairings
Kitchen staff coordination
Wine service
Item promotion
Tableside Service
Menu presentation
Order accuracy
Dining area maintenance
Beverage expertise
Patron rapport
Beverage knowledge
Accurate cash handling
Point of Sale (POS) system operations
Experience
04/2019 to 03/2020Cocktail WaitressAmita Health | Kingsland, GA,
Collected orders and relayed them to bartenders quickly and accurately.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Maintained accuracy and efficiency when processing sales transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Maintained clean and organized bar area, including bar tables and chairs.
Communicated with guests to record orders and assess needs.
Determined customer preferences to suggest appropriate cocktails.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected dirty flatware and glassware to deliver to sanitizing station.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
06/2016 to 02/2019VIP Cocktail WaitressVIP YACHT EVENTS | City, STATE,
Determined customer preferences to suggest appropriate cocktails.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained accuracy and efficiency when processing sales transactions.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Built solid rapport with many frequent patrons to cultivate guest loyalty.
Anticipated guest needs and provided proactive service.
01/2014 to 03/2016Receptionist AssistantCHRISTY CALAFATI | City, STATE,
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Prepared, collected and distributed outgoing and incoming mail and packages.
Maintained order and cleanliness of reception area for professional and inviting atmosphere.
Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Managed multi-line telephone system and greeted claimants during office visits.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
08/2012 to 12/2013Oral Surgery AssistantJAMES SELLAS DDS | City, STATE,
Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
Greeted patients upon arrival to office and helped prepare for surgeries.
Calmed nervous patients by speaking softly, answering questions and providing compassionate care.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Staged tray for procedures by arranging dental instruments and equipment.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Education and Training
Expected in High School Diploma | Cajon High School, , GPA:
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