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cocktail server resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dynamic Cocktail Waitress offering demonstrated success of driving customer satisfaction in both serving and bartending roles. Highly knowledgeable in craft beer and cocktails demonstrated over 20 years of industry experience. Strong passion for cultivating professional development to create memorable craft cocktail experiences for the guest to have a fun and exciting experience. That'll have them always and only coming back to your Casino to see me.

Skills
  • ID verification
  • High-volume dining
  • ID verification
  • Beverage knowledge
  • Training and coaching
  • Service prioritization
  • POS system operations
  • Schedule management
  • Customer retention
  • Proficient in InfoGenisus
  • Employee development
  • Supervision and training
  • Recruiting and hiring
Experience
08/2019 to 03/2020 Cocktail Server Grand Casino | Ml Corporate Ventures, MN,
  • Assessed our guests needs to always provide proactive service
  • Checked on guests to verify their happiness and satisfaction with meals and suggested additional items to increase restaurant sales.
  • Provided exceptional service to My Regulars and future:
  • Took drink orders from tables, bar area and casino floor andand relayed to bartenders.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked identification prior to serving.
  • Communicated with patrons to offer friendly service and determine needs.
  • Maintained tidiness and organization throughout bar area.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Collaborated with bartenders to invent specialty and seasonal drinks, increasing overall revenue $[Amount].
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
08/2019 to 03/2020 Bartender The Cheesecake Factory | Chicago, IL,
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Inventoried glass and stemware, cutting costs +⁷ll⁸ mythrough effective inventory management.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
01/2019 to 08/2019 Cocktail Server Grand Casino | Foxtrot Marketing, MN,
  • Checked identification prior to serving.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with patrons to offer friendly service and determine needs.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained tidiness and organization throughout bar area.
  • Provided exceptional service to numerous customers everyday at the Beau Rivage
  • Cleaned tables after service, quickly resetting supplies to maintain restaurant and service flow.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Assessed patrons' needs to always provide proactive service.
06/2014 to 12/2018 FOH Manager Momofuku | Los Angeles, CA,
  • Handled guest complaints quickly by listening while maintaining a positive dining experience for everyone.
  • Managed all front of house certifications and re-certifications.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Enforced employee image and grooming standards.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Maintained loyal patronage by implementing guest appreciation initiatives.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
  • Controlled and maintained labor costs through careful scheduling.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Promoted improvements to customer service by implementing fun games with prizes for them at the end of the night.
  • Delegated tasks to server's to maintain optimal workflow.
  • Interviewed, hired and trained new employees.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Coached and developed team members to support employee growth and development.
Education and Training
Expected in to to | Business And Managerial Economics Mississippi Gulf Coast Community College, Perkinston, MS GPA:

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Resume Overview

School Attended

  • Mississippi Gulf Coast Community College

Job Titles Held:

  • Cocktail Server
  • Bartender
  • Cocktail Server
  • FOH Manager

Degrees

  • Some College (No Degree)

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