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Cocktail Server & Bartender Resume Example

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NL
COCKTAIL SERVER & BARTENDER
Professional Summary

Motivated Serving in the industry for almost 20 years of experience successfully serving customers in busy, I've worked in Fast Food to High End restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.

Dynamic Cocktail Waitress bringing a proven history of bartending prowess and excellent performance in serving roles. Skilled in craft cocktail knowledge and creation honed over the past - years in the restaurant and bar industry. Passionate about professional development and providing patrons with the ultimate craft beer and cocktail experience.

Versatile member of any staff possessing many years of trade secrets of bartending and serving experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members.

Work History
Kohler - Cocktail Server & BartenderKansas City , MO08/2019 - 01/2020
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Maximized sales of specials and Too Shelf Liquor by thoroughly promoting to customers and maintaining great salesmanship.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Assisted with bartending duties during high-volume shifts.
  • Anticipated guest needs and provided proactive service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Salvetti's Italian Grill And Restaurant - FOH Restaurant ManagerCity , STATE06/2013 - 01/2019
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Prepared for and executed new menu implementations.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Carefully interviewed, selected, trained and supervised staff.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Controlled purchases and inventory by negotiating prices and contracts with over 8 vendors.
  • Determined operational weak points and implemented corrective actions to resolve our problem areas and corrected them so there wouldn't be any concerns during our peak busy seasons. Allowing everyone be their best which leads to everyone Making money.
  • Managed a total of 15 - servers and also was the go between that had an open flow of communication with our Amazing cooks and back of house staff for high-end Italian Restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Promoted business through participation in and sponsorship of community events, including our local Festivals and teaching 5th graders every year on Manners. How they should treat a server, utensil placement, keeping conversation flowing, and handling the check .
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Steve Andrew's Salon And Spa - Master CosmetologistCity , STATE09/2003 - 12/2012

Provided Product Knowledge by AVEDA, Matrix, Pureology for gorgeous results.

  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Processed payments by entering sales in register.
  • Maintained clients' treatment records and designed long-term care programs for return customers.
  • Scheduling all appointments using SalonBiz Software made it easy to schedule for a client's appointment every 5-6 weeks, cataloging what colors, developers, products and services I have done and to keep up with a fair and reasonable price for my services
Skills
  • Restaurant operations
  • POS system operations
  • Pre-shift walk-through
  • Staff supervision
  • Performance evaluation
  • Employee training
  • Training and mentoring
  • Hiring
  • Relationship building
  • Employee reviews
  • Employee scheduling
  • Delegation
  • Effective leader
  • Inventory management
  • Team Building
  • Quality Standards
Education
05/2001Day Spa Career CollegeCity, StateCosmetology License: Cosmetology
07/2019Mississippi Gulf Coast Community CollegeCity, StateBachelors Degree : Business And Hospitality
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good
Resume Strength
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  • Measurable results
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Resume Overview

School Attended

  • Day Spa Career College
  • Mississippi Gulf Coast Community College

Job Titles Held:

  • Cocktail Server & Bartender
  • FOH Restaurant Manager
  • Master Cosmetologist

Degrees

  • Cosmetology License : Cosmetology
    Bachelors Degree : Business And Hospitality

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