Cocktail Server & Bartender Resume Example

• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Prepared for and executed new menu implementations.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Led and directed team members on effective methods, operations and procedures.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Organized special events in restaurant, including receptions, promotions and corporate luncheons.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Carefully interviewed, selected, trained and supervised staff.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Controlled purchases and inventory by negotiating prices and contracts with over 8 vendors.
• Determined operational weak points and implemented corrective actions to resolve our problem areas and corrected them so there wouldn't be any concerns during our peak busy seasons. Allowing everyone be their best which leads to everyone Making money.
• Managed a total of 15 - servers and also was the go between that had an open flow of communication with our Amazing cooks and back of house staff for high-end Italian Restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
• Skillfully interacted with external vendors to obtain best quality in pricing and product.
• Promoted business through participation in and sponsorship of community events, including our local Festivals and teaching 5th graders every year on Manners. How they should treat a server, utensil placement, keeping conversation flowing, and handling the check .
• Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Provided Product Knowledge by AVEDA, Matrix, Pureology for gorgeous results.

• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Researched latest trends in hair and makeup to stay updated on color, style and technique.
• Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
• Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
• Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
• Processed payments by entering sales in register.
• Maintained clients' treatment records and designed long-term care programs for return customers.
• Scheduling all appointments using SalonBiz Software made it easy to schedule for a client's appointment every 5-6 weeks, cataloging what colors, developers, products and services I have done and to keep up with a fair and reasonable price for my services