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Cocktail Server Resume Example

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COCKTAIL SERVER
Professional Summary

Personable and skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with others.

Work History
Company Name- Cocktail Server
City, State01/2019 - 03/2020
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Communicated with guests to record orders and assess needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted with bartending duties during high-volume shifts.
Company Name- Assistant Bakery Manager
City, State05/2015 - 01/2019
  • Managed all baking operations professionally and handled all problems confidently.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Supervised baking and general production to drive sales and monitor overhead expenses.
  • Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
  • Inspected, checked and monitored baking products and supplies to guarantee freshness.
  • Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Company Name- Server
City, State05/2014 - 05/2015
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Company Name- Server
City, State04/2008 - 05/2014
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Served needs of more than [Number] customers in busy [Type] environment.
Skills
  • High-Volume Dining
  • Guest Relations Management
  • Cash Handling
  • Order Accuracy
  • POS system expertise
Education
Downey High SchoolCityHigh School Diploma
Cypress CollegeCity, StateCommunications
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Resume Overview

School Attended

  • Downey High School
  • Cypress College

Job Titles Held:

  • Cocktail Server
  • Assistant Bakery Manager
  • Server

Degrees

  • High School Diploma
    Communications

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