Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Personable and skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with others.
Skills
High-Volume Dining
Guest Relations Management
Cash Handling
Order Accuracy
POS system expertise
Work History
Cocktail Server, 01/2019 - 03/2020 Columbia Country Club – Chevy Chase, MD,
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Communicated with guests to record orders and assess needs.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assisted with bartending duties during high-volume shifts.
Managed all baking operations professionally and handled all problems confidently.
Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
Guaranteed all baked goods were cooked according to customers tastes and needs.
Supervised baking and general production to drive sales and monitor overhead expenses.
Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
Inspected, checked and monitored baking products and supplies to guarantee freshness.
Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Maintained and controlled inventory of baked goods.
Maintained cleanliness and hygiene in bakery premises.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Server, 05/2014 - 05/2015 La Costa Glen Carlsbad – Carlsbad, CA,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Server, 04/2008 - 05/2014 La Costa Glen Carlsbad – Carlsbad, CA,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Served needs of more than [Number] customers in busy [Type] environment.
Education
High School Diploma: , Expected in - Downey High School - Downey, CA, GPA:
: Communications, Expected in - Cypress College - Cypress, CA GPA:
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