LiveCareer-Resume

cocktail server resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Customer-oriented, strategic-thinking Sales and Management Professional with over 10 years customer service experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated leadership professional with expertise on client relations and direct selling experiences.

Skills
  • Accounting
  • Business Law
  • Bilingual: Mandarin and Cantonese
  • Customer service
  • Client relations
  • Customer relationship management
  • Quality control
  • Payment collecting
  • Sales solutions
  • Excellent communication skills
  • Account management
  • Goal-oriented
  • Business negotiation
  • Persuasive communication expertise
  • Collections expertise
  • International markets understanding
Experience
Cocktail Server, 05/2015 - Current
Columbia Country Club Chevy Chase, MD,
  • Matt Mascali (775 ) 789-2366 Okay to contact this Supervisor: Yes.
  • Provide proper and professional cocktail service to all customers in a friendly, courteous, and timely manner resulting in guest satisfaction.
  • All duties are to ensure the hotel’s beverage department employees and guests receive a quality product and outstanding service.
  • Maintain cleanliness and sanitation of guest area and equipment at all times including removing empty glasses/bottles, cleaning ashtrays, etc..
  • Listen and respond to guest inquires using a positive, clear speaking voice.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Interact with co-worker and customers in a professional and polite manner
  • Communicated with patrons to offer friendly service and determine needs.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Compliance Representative, 05/2012 - 05/2014
Scentsy Salt Lake City, UT,
  • Robin Mena (1XXX 845 3860) Okay to contact this Supervisor: Yes.
  • Complex Account Resolution Team.
  • We collect balances due on FTB’s largest, most complex and sensitive Personal Income Tax collection cases.
  • We accomplish this by collecting revenue resulting from automated collection cycle contacts; utilizing proactive collection strategies to collect revenue on cases that failed to resolve during the automated collection cycle;.
  • On daily basis, we resolve complex PIT accounts over $25,000; Manage proactive inventories; Manage and maintain the Top 250 Debtors list; Work together to resolve reactive inventories; Respond to taxpayer correspondence; Use the online resource (example: LexisNexis) to scope and skip tracing tax payers assets and Take advanced enforcement actions to resolve the most problematic cases.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Tax Technician, 02/2008 - 04/2012
Moss Adams Llp Everett, WA,
  • Armand Angulo: 1XXX 845 6959 Okay to contact this Supervisor: Yes.
  • Court Order Debt.
  • We Collected revenue for clients by apply FTB-COD’s standard collection procedures and processes.
  • Maintaining daily direct and indirect client relations and operations, acting as point of contact when customers call in, providing related information to customers and directing customers appropriately, based on their needs.
  • Respond to inquiries from debtors, employers and third parties; analyze accounts; modify, delay, or terminate collection actions;.
  • Review financial hardships; negotiate installment agreements, while providing the best customer service possible.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
Sales Manager, 12/2003 - 05/2006
Melio New York City, NY,
  • Drove customer loyalty initiatives and productivity gains through effective and efficient customer relationship management.
  • Created a strong network of manufacturing and shipping ties in China to better serve clients.
  • Handled all aspects of the order including design, packaging, quality control, shipping, collected outstanding account balances, and customer services.
  • Facilitated customer satisfaction through immediate resolution of conflicts for strengthened client retention and loyalty.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Supported all sales team members to drive growth and development.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
Education and Training
: Accounting, Expected in
-
Sacramento City College - Sacramento, CA,
GPA:
Status -

21 units of accounting courses and 3 units of Business Law courses, GPA: 3.50

  • Completed continuing education in Accounting and Business Law courses
  • 3.5 GPA
  • Major in Accounting
Associate of Arts: Marketing, Expected in 05/1999
-
Hainan University - Haikou China,
GPA:
Status -
Accomplishments
  • Developed relationships with 56 new clients and typically exceeded sales goals by 30%
  • Recognized as Employee most name mentioned on Tripadvisor on the 1st place for outstanding customer service and team performance contributions.

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Resume Overview

School Attended

  • Sacramento City College
  • Hainan University

Job Titles Held:

  • Cocktail Server
  • Compliance Representative
  • Tax Technician
  • Sales Manager

Degrees

  • Some College (No Degree)
  • Associate of Arts

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