LiveCareer-Resume

cocktail server resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer-oriented, strategic-thinking Sales and Management Professional with over 10 years customer service experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated leadership professional with expertise on client relations and direct selling experiences.

Skills
  • Client relations
  • Customer relationship management
  • Customer satisfaction
  • Network
  • Quality control
  • Microsoft Office
  • Active listening
  • Data gathering
  • Tax accounting
  • Research/due diligence
  • Persuasive communication expertise
  • Payment collecting
  • International markets understanding
  • Business development
Experience
05/2015 to Current Cocktail Server Dovers Downs Inc | Dover, DE,
  • Matt Mascali (775 ) 789-2366 Okay to contact this Supervisor: Yes.
  • Provide proper and professional cocktail service to all customers in a friendly, courteous, and timely manner resulting in guest satisfaction.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • All duties are to ensure the hotel’s beverage department employees and guests receive a quality product and outstanding service.
  • Maintain cleanliness and sanitation of guest area and equipment at all times including removing empty glasses/bottles, cleaning ashtrays, etc..
  • Listen and respond to guest inquires using a positive, clear speaking voice.
  • Interact with co-worker and customers in a professional and polite manner.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Assessed patrons' needs to always provide proactive service.
05/2012 to 05/2014 Compliance Representative Scentsy | Nashville, TN,
  • Robin Mena (1XXX 845 3860) Okay to contact this Supervisor: Yes.
  • Complex Account Resolution Team.
  • We collect balances due on FTB’s largest, most complex and sensitive Personal Income Tax collection cases.
  • We accomplish this by collecting revenue resulting from automated collection cycle contacts; utilizing proactive collection strategies to collect revenue on cases that failed to resolve during the automated collection cycle;.
  • On daily basis, we resolve complex PIT accounts over $25,000; Manage proactive inventories; Manage and maintain the Top 250 Debtors list; Work together to resolve reactive inventories; Respond to taxpayer correspondence; Use the online resource (example: LexisNexis) to scope and skip tracing tax payers assets and Take advanced enforcement actions to resolve the most problematic cases.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Discussed tax projections and related estimated payments with clients.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
02/2008 to 04/2012 Tax Technician Moss Adams Llp | Yakima, WA,
  • Armand Angulo: 1XXX 845 6959 Okay to contact this Supervisor: Yes.
  • Court Order Debt.
  • We Collected revenue for clients by apply FTB-COD’s standard collection procedures and processes.
  • Maintaining daily direct and indirect client relations and operations, acting as point of contact when customers call in, providing related information to customers and directing customers appropriately, based on their needs.
  • Respond to inquiries from debtors, employers and third parties; analyze accounts; modify, delay, or terminate collection actions;.
  • Review financial hardships; negotiate installment agreements, while providing the best customer service possible.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
12/2003 to 05/2006 Sales Manager Mitsubishi Electric Power Products, Inc | Schaumburg, IL,
  • Drove customer loyalty initiatives and productivity gains through effective and efficient customer relationship management.
  • Created a strong network of manufacturing and shipping ties in China to better serve clients.
  • Handled all aspects of the order including design, packaging, quality control, shipping, collected outstanding account balances, and customer services.
  • Facilitated customer satisfaction through immediate resolution of conflicts for strengthened client retention and loyalty.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Tracked monthly sales to generate reports for business development planning.
Education and Training
Expected in 1999 to to Bachelor of Arts | Marketing Hainan University, Haikou China, GPA:
  • 3.8 GPA
Expected in to to Associate of Arts | Accounting And Business Management Sacramento City College, Sacramento, CA GPA:
  • 3.8 GPA
Accomplishments
  • Developed relationships with 56 new clients and typically exceeded sales goals by 30%
  • Recognized as Employee most name mentioned on Tripadvisor on the 1st place for outstanding customer service and team performance contributions.

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Resume Overview

School Attended

  • Hainan University
  • Sacramento City College

Job Titles Held:

  • Cocktail Server
  • Compliance Representative
  • Tax Technician
  • Sales Manager

Degrees

  • Bachelor of Arts
  • Associate of Arts

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