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cocktail server resume example with 12+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Communicative costumer service worker, dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 10+ years experience providing service to many guest at casino, during military duty and call center. Detailed organizer of service operations with versatility in stressful circumstances.

Skills
  • Food and beverage pairings
  • Menu Memorization
  • Sales strategy
  • Front-of-house display creation
  • Cash Handling
  • Customer support
  • Inbound phone calls
  • Brand representation
  • Menu Presentation
  • ID Verification
  • Knowledge of Identification regulations
  • POS system expertise
  • Documentation and reporting
  • Logging call information
  • Proficient in Microsoft Office
Work History
11/2011 to Current Cocktail Server Dovers Downs Inc | Dover, DE,
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Ensured superior service and efficiency at all times.
  • Communicated with guests to record orders and assess needs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained clean and organized bar area, including bar tables and chairs.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sale 80 % on average.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Anticipated guest needs and provided proactive service.
  • Determined customer preferences to suggest appropriate cocktails and increase up sales.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Achieved daily sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Maximized sales of specials drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Reviewed identification in adherence with state and federal laws for serving alcohol.
  • Assisted with bartending duties during high-volume shifts.
02/2009 to Current 91D Generator Mechanic Oe Federal Credit Union | Livermore, CA,
  • Installed and maintained generator sets and equipment.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Disassembled defectivec parts to make proper repairs.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Carried out inspections on over 10 small and large capacity generators weekly.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.
  • Conducted, maintained, tested and repaired electronic components, parts, equipment, and systems.
  • Analyzed and interpreted test data and adjusted, calibrated and aligned circuitry.
  • Recommended changes in circuitry or installation specifications to simplify assembly and maintenance.
  • Distributed ordered components to appropriate technicians to complete repairs.
  • Trained 6 employees to use and maintain equipment safely and according to manufacturers recommended schedules.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled 50 calls per 10 hours to address customer inquiries and concerns.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for staff meetings.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
08/2008 to 02/2010 Call Center Representative Bankers Insurance Group | City, STATE,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Assisted 100 plus customers in average 8 hour shift by answering questions, responding to inquiries and handling telephone requests.
  • Consistently maintained 90% customer service satisfaction ratings through quality control and consistensy.
Education
Expected in 05/2006 High School Diploma | Warren Easton High School, New Orleans, LA, GPA:
Expected in 05/2006 High School Diploma | Muarrah High School, Jackson, Ms, GPA:
Expected in Bachelor of Arts | Criminal Justice Southeastern University, Hammond, LA, GPA:

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Resume Overview

School Attended

  • Warren Easton High School
  • Muarrah High School
  • Southeastern University

Job Titles Held:

  • Cocktail Server
  • 91D Generator Mechanic
  • Call Center Representative

Degrees

  • High School Diploma
  • High School Diploma
  • Bachelor of Arts

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