Motivated and versatile with both bartending and server skills. 11 years experience successfully serving customers in a variety of paced restaurants varying from fast food to cocktail service. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Team player with comprehensive knowledge and a willingness to learn more.
Skills
Food and beverage pairings
Menu Memorization
High-Volume Dining
Food Running
Daily Specials Memorization
Bar terminology
Item promotion
Patron rapport
Bartending prowess
Banquet coordination
Preparing Garnishes
Knowledge of Craft and Microbrews
Classic Cocktails
Sales
Menu Presentation
ID Verification
Guest Seating
Order Accuracy
Food Tray Carrying
Cash Handling
Beverage expertise
POS system expertise
Dining area maintenance
Responsible Alcohol Service
Liquor, Beer and Wine Knowledge
Health Codes Compliance
Changing Beer Kegs
Aloha POS
Education
Kennesaw State UniversityKennesaw, GA, Expected in 07/2016 ā āBachelor of Science:Exercise Science - GPA:
Dalton State CollegeDalton, GAExpected in ā āNo Degree:Prenursing Studies - GPA:
Gordon Central HighschoolCalhoun, GA, Expected in ā āHigh School Diploma: - GPA:
Work History
Dovers Downs Inc - Cocktail Server Dover, DE, 02/2019 - 03/2020
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Carried out complete opening, closing and shift change duties to keep hotel lounge working efficiently and teams ready to meet customer needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Checked identification to enforce age regulations for alcoholic beverages.
Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Seaworld Parks - Bartender Orlando, FL, 04/2017 - 12/2019
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Set up bar for operation, obtained cash bank and stocked service bar.
Red Robin International, Inc. - Server Wake Forest, NC, 07/2015 - 06/2018
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age regulations for alcoholic beverages.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
Red Robin International, Inc. - Server Webster, MA, 07/2012 - 08/2015
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Engaged in suggestive selling and other sales techniques.
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