High energy and personable employee with a variety of experience ranging from retail sales to FOH restaurant positions. Experienced in high volume and fast-paced restaurants and stores. Able to multitask, meet and exceed sales goals all while creating a pleasant atmosphere and memorable experience for all customers and guests through building real connections with everyone.
Highlights
Personable
Positive attitude
Coachable
Ambitious
Works well under pressure
Cash handling skills
POS system knowledge
Building clientele
Meeting high volume demands
Providing exceptional service
Education
CSU FresnoFresno, CAExpected in ā āBachelor of Science:Pre-Nursing Health Science and Pre-Nursing Psychology - GPA:Member of Kappa Alpha Theta Fraternity and representative of Pi Kappa Alpha Fraternity.Pre-Nursing Health Science and Pre-Nursing Psychology Member of Kappa Alpha Theta Fraternity and representative of Pi Kappa Alpha Fraternity.
Experience
Mckibbon Hospitality - Cocktail Server Fort Pierce, FL, 04/2014 - Current
Greet all guests in a timely manner.
Provide guests with full course menu orders as well as drink orders by efficiently and accurately inputting items in micros terminals.
Cash handling and credit card transactions processed accurately.
Suggest both food and drinks to guests based on their likes and dislikes.
Involved with small table talk to all guests to enhance their experience by making it personable and fun.
Frequently do check backs to ensure that guests are satisfied with their orders and to keep things running smoothly for them.
Complete all orders, check backs and service standards within the company time allotments.
Treat every guest like a VIP to not only build loyalty to the restaurant, but because I enjoy people and want to make their experience the best.
Jo-Ann Fabrics - Stylist Olean, NY, 04/2014 - Current
Greet all customers within stepping seconds of stepping into the store.
Build clientel by finding out the customers needs and ensuring I will provide them with all items or suggesting similar products based on information given to me.
Create a sense of trust to sell the product as well as to make the customer feel good about their purchase with honesty.
Style customers to the best of my ability according to their occasion.
Assist Visual Manager and District Manager with floor sets rearranging the store as new items come in to make store visually appealing based on company standards.
Franklin Resources - Bartender, Cocktail Server, Food Server, Hostess New York, NY, 01/2013 - 04/2014
Greet and seat all guests in a timely manner while answering any questions about the restaurant or our menu items.
Provide exceptional service both behind the bar and on the floor as I am both a bartender and server, by creating drinks efficiently as well as continuously checking in with my guests to ensure their overall satisfaction with both food and drinks.
Maintain a clean and organized work area by barbacking my own bar, and bussing my own showroom.
Constantly help co-workers, behind the bar and on the restaurant floor as a team player for the restaurant and as a helping hand to the employees.
Opened the restaurant by connecting all phone lines, cleaning all menus and front desk.
Stocked the front desk with supplies for the day.
Took reservations from walk in guests, over the phone as well as online and organized them into our opentable system.
Maintained an accurate reservation list by calling all guests 24 hours before to confirm and also sent out emails regarding any details about their reservation.
Printed off chit sheets for the servers and the chefs when the reservation arrived.
Maintained all waitlists, assisted with any questions and also communicated extensively with our private party coordinators when wedding parties or very large parties booked rooms or sections.
Kenneth Cole - Sales Associate City, STATE, 09/2012 - 03/2013
POS system transactions, cash handling, assisting guests by providing product knowledge, suggesting items, finding their sizes in clothes and shoes and adjusting watches.
Maintained a clean or organized store by running go- backs, folding and hanging clothes according to display guidelines and frequently checking the fitting room for clothes, tags and censors.
Assisted with floor sets and price changes, and personally managed the display of our handbags and accessories section.
POS register transactions, cash handling, floor sets, processed shipment and prepared it for the floor.
Assisted all customers by providing product knowledge, suggesting what trend for kids was popular at the time and helping customers find the true size for their growing children.
Made major sales contributions to the store by selling multiple items per transaction and creating regular clientel.
Macy's - Sales Associate City, STATE, 11/2010 - 06/2012
POS transactions, cash handling, turning in money drop when closing, specialized in the Juniors department as well as handbags.
Sized watches, ran go-backs, recovered the sales floor to keep it neat and organized for all shoppers throughout the day, updated customers with sales and promotions, suggested items, provided product knowledge and helped with sizing.
Assisted loss prevention by checking fitting rooms often and keeping alert with customers in the area and paying attention to detail when it came to item's brand name and matching tags and price points during all check outs.
Maintained high energy with our high volume daily and either met or exceeded all sales goals per day by building a connection with the customer and or upselling items.
Skills
Attention to detail, cash handling, closing, loss prevention, money, neat, POS, selling, sales, servers, team player, phone, trend
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