Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Health and Wellness Coach possessing strong professional background working closely with patients to improve health outcomes. Worked hand-in-hand with clients to set health and wellness goals while inspiring positive action and beneficial decision-making to maximize achievement. Created open and collaborative atmosphere to support ideal client experiences. Accomplished Coach with 3 years of experience guiding clients to boost motivation and improve health outcomes. Effective communicator when interacting with clients using open-ended questions and reflective listening. Seasoned expert known for consistently encouraging achievement and maintaining relationships for customer retention.
Skills
Echoing expertise
Training & Development
Data management
Leadership
Multitasking
Organization
Flexible
Personalized coaching
Group classes
Problem resolution
Active listening
Working collaboratively
Time management
Critical thinking
Experience
03/2017 to CurrentCoach/Guide/Location CoordinatorGreat Expressions Dental Centers | Granbury, TX,
Remained alert, active and ready to respond to any request at any time using variety of available resources.
Developed and maintained excellent member relationships to promote facility offerings and assist with health, wellness, and program questions.
Coached individuals on healthy life choices to improve well-being.
Managed special initiatives to promote healthy improvements such as losing weight and using the WW app.
Directed group wellness classes to cover weight loss and mindset topics.
Assisted clients with identifying and pursuing different health and wellness objectives.
Guided clients with setting and achieving goals such as weight loss and maintaining healthy lifestyle.
Communicated with and coached clients during workshops.
Employed proven motivational and behavior-changing methods to prompt intended action by clients and boost outcomes.
01/2011 to 12/2016Insurance Verification SpecialistWest Hills Surgical Center | City, STATE,
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Examined claims, records and procedures to grant approval of coverage.
Handled billing related activities focused on medical specialties.
Retained strong medical terminology understanding in effort to better comprehend procedures.
Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
Oversaw collection of admission, billing and processing documents to meet organizational expectations.
Conducted patient intake interviews to collect medical information and insurance details.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Prepared and sent financial statements to support bookkeeping functions.
Updated patient financial information to promote accurate record keeping.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Addressed, documented and responded to incoming correspondences to address client queries.
Updated group medical records and technical library to support smooth office operations.
Managed medical practice administrative needs to provide patient satisfaction.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
01/2011 to 12/2016Doctor CredentialingWest Hills Surgical Center | City, STATE,
Collaborated with physicians to ensure timely completion of hospital applications.
Utilized well-developed active listening, interpersonal and communication skills in collaborating with diverse individuals each day.
Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
Completed enrollments into Medicaid, Medicare and private insurance plans.
Performed primary source verifications such as criminal histories, licenses and board certifications.
Tagged documents according to tiered access thresholds, updating packets, reviewing reports and forwarding items requiring approval or verification.
Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.
Performed database queries, compiling information according to requests and logging logistics changes.
Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
Set up NPI numbers for providers and facilities and updated current profile information.
Education and Training
Expected in 06/1986High School Diploma | El Camino Real Charter High School, Woodland Hills, CAGPA:
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