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Coach/Guide/Location Coordinator Resume Example

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COACH/GUIDE/LOCATION COORDINATOR
Summary

Health and Wellness Coach possessing strong professional background working closely with patients to improve health outcomes. Worked hand-in-hand with clients to set health and wellness goals while inspiring positive action and beneficial decision-making to maximize achievement. Created open and collaborative atmosphere to support ideal client experiences. Accomplished Coach with 3 years of experience guiding clients to boost motivation and improve health outcomes. Effective communicator when interacting with clients using open-ended questions and reflective listening. Seasoned expert known for consistently encouraging achievement and maintaining relationships for customer retention.

Skills
  • Echoing expertise
  • Training & Development
  • Data management
  • Leadership
  • Multitasking
  • Organization
  • Flexible
  • Personalized coaching
  • Group classes
  • Problem resolution
  • Active listening
  • Working collaboratively
  • Time management
  • Critical thinking
Experience
03/2017 to Current
Coach/Guide/Location CoordinatorWW-Formally Weight Watchers － Los Angeles, CA
  • Remained alert, active and ready to respond to any request at any time using variety of available resources.
  • Developed and maintained excellent member relationships to promote facility offerings and assist with health, wellness, and program questions.
  • Coached individuals on healthy life choices to improve well-being.
  • Managed special initiatives to promote healthy improvements such as losing weight and using the WW app.
  • Directed group wellness classes to cover weight loss and mindset topics.
  • Assisted clients with identifying and pursuing different health and wellness objectives.
  • Guided clients with setting and achieving goals such as weight loss and maintaining healthy lifestyle.
  • Communicated with and coached clients during workshops.
  • Employed proven motivational and behavior-changing methods to prompt intended action by clients and boost outcomes.
01/2011 to 12/2016
Insurance Verification SpecialistWest Hills Surgical Center － West Hills, CA
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Examined claims, records and procedures to grant approval of coverage.
  • Handled billing related activities focused on medical specialties.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Updated patient financial information to promote accurate record keeping.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Updated group medical records and technical library to support smooth office operations.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
01/2011 to 12/2016
Doctor CredentialingWest Hills Surgical Center － Los Angeles, CA
  • Collaborated with physicians to ensure timely completion of hospital applications.
  • Utilized well-developed active listening, interpersonal and communication skills in collaborating with diverse individuals each day.
  • Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
  • Completed enrollments into Medicaid, Medicare and private insurance plans.
  • Performed primary source verifications such as criminal histories, licenses and board certifications.
  • Tagged documents according to tiered access thresholds, updating packets, reviewing reports and forwarding items requiring approval or verification.
  • Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
  • Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.
  • Performed database queries, compiling information according to requests and logging logistics changes.
  • Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
  • Set up NPI numbers for providers and facilities and updated current profile information.
Education and Training
06/1986
High School DiplomaEl Camino Real Charter High School － Woodland Hills, CA
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Resume Overview

Companies Worked For:

  • WW-Formally Weight Watchers
  • West Hills Surgical Center

School Attended

  • El Camino Real Charter High School

Job Titles Held:

  • Coach/Guide/Location Coordinator
  • Insurance Verification Specialist
  • Doctor Credentialing

Degrees

  • High School Diploma

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Vancouver, Washington