Coach/Guide/Location Coordinator Resume Example
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COACH/GUIDE/LOCATION COORDINATOR
Summary
Health and Wellness Coach possessing strong professional background working closely with patients to improve health outcomes. Worked hand-in-hand with clients to set health and wellness goals while inspiring positive action and beneficial decision-making to maximize achievement. Created open and collaborative atmosphere to support ideal client experiences. Accomplished Coach with 3 years of experience guiding clients to boost motivation and improve health outcomes. Effective communicator when interacting with clients using open-ended questions and reflective listening. Seasoned expert known for consistently encouraging achievement and maintaining relationships for customer retention.
Skills
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Experience
03/2017 to Current
Coach/Guide/Location CoordinatorGreat Expressions Dental Centers － Granbury , TX
- Remained alert, active and ready to respond to any request at any time using variety of available resources.
- Developed and maintained excellent member relationships to promote facility offerings and assist with health, wellness, and program questions.
- Coached individuals on healthy life choices to improve well-being.
- Managed special initiatives to promote healthy improvements such as losing weight and using the WW app.
- Directed group wellness classes to cover weight loss and mindset topics.
- Assisted clients with identifying and pursuing different health and wellness objectives.
- Guided clients with setting and achieving goals such as weight loss and maintaining healthy lifestyle.
- Communicated with and coached clients during workshops.
- Employed proven motivational and behavior-changing methods to prompt intended action by clients and boost outcomes.
01/2011 to 12/2016
Insurance Verification SpecialistWest Hills Surgical Center － City , STATE
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Examined claims, records and procedures to grant approval of coverage.
- Handled billing related activities focused on medical specialties.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Prepared and sent financial statements to support bookkeeping functions.
- Updated patient financial information to promote accurate record keeping.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Addressed, documented and responded to incoming correspondences to address client queries.
- Updated group medical records and technical library to support smooth office operations.
- Managed medical practice administrative needs to provide patient satisfaction.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
01/2011 to 12/2016
Doctor CredentialingWest Hills Surgical Center － City , STATE
- Collaborated with physicians to ensure timely completion of hospital applications.
- Utilized well-developed active listening, interpersonal and communication skills in collaborating with diverse individuals each day.
- Kept close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Tagged documents according to tiered access thresholds, updating packets, reviewing reports and forwarding items requiring approval or verification.
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
- Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.
- Performed database queries, compiling information according to requests and logging logistics changes.
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Set up NPI numbers for providers and facilities and updated current profile information.
Education and Training
06/1986
High School DiplomaEl Camino Real Charter High School － City, State
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Resume Overview
School Attended
- El Camino Real Charter High School
Job Titles Held:
- Coach/Guide/Location Coordinator
- Insurance Verification Specialist
- Doctor Credentialing
Degrees
- High School Diploma
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