coach front desk receptionist resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Industrious and enthusiastic management professional offering 5 + years of management experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback.

  • Documentation and reporting
  • Effective leader
  • Invoicing and collections
  • Data entry
  • Filing and data archiving
  • Customer and client relations
  • Writing reports
  • Documentation and control
  • Team building
  • Scheduling
  • Employee training and development
  • Conflict resolution
  • Strategic planning
  • Time management
  • Customer service orientation
  • Database entry
  • Labor relations
  • Time and labor control
  • PC proficient
  • Tracking documents
  • Self-directed
  • Accounting skills
  • Sensitive material handling
Work History
08/2018 to Current Coach/Front Desk Receptionist Lineage Logistics | Westminster, CO,
  • Introduced games and drills, which helped students to better develop skill levels
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others
  • Increased player strength, agility and game skills through successful practices
  • Promoted stretching and proper exercise form to help athletes avoid injuries and prevent muscle tightness
  • Developed game plans and adjusted to meet various game situations
  • Upheld safety standards at all practices, games and events
  • Exhibited sound judgment while executing coaching responsibilities and functions
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Provided services efficiently and with high level of accuracy.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Assisted with academic needs of other students by offering tutoring support in various subjects.
  • Educated youngsters between ages of 5 and 12 on rules and fundamentals for gymnastics.
08/2018 to 08/2019 After School Manager Michaels Stores | Blaine, MN,
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Developed and executed targeted relationship and account development strategy
  • Worked with owner, team, and customers to resolve any problems, improve operations and provide exceptional customer service
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from services, protecting company reputation and loyal client base
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Organized and led activities to promote physical, mental and social development.
  • Maintained developmentally appropriate environment.
  • Managed up to 40 children per day.
05/2015 to 01/2019 Owner/Operator Wright Commercial Cleaning | City, STATE,
  • Charted and executed marketing strategies to gain new clients
  • Established and administered annual budget with effective sustainability objectives
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability
  • Operated with safety and skill to avoid accidents and delays
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues
  • Used well-honed negotiation skills to garner cost-effective pricing for customers needs
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Assessed income and expenses and adapted plans to improve profit levels
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Maintained staff directory and company policy handbook for human resources department.
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Created business plan, established processes and directed operations to offer quality service to customers.
  • Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
  • Managed 20 client accounts with 100% customer satisfaction.
04/2008 to 02/2015 Supervisor Above And Beyond Services | City, STATE,
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand
  • Conducted scheduled and impromptu evaluations to assess work performance
  • Built, managed and coached in sourced and outsourced team, implementing training programs to improve efficiency and productivity
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Maintained compliance with company policies, objectives and communication goals
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased work-flows by 20%.
Expected in to to Associate of Arts | Accounting And Business Management Trident Technical College, Charleston, SC GPA:
Expected in 2021 to to Bachelor of Science | Business Administration The Citadel, Charleston, SC GPA:

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Resume Overview

School Attended

  • Trident Technical College
  • The Citadel

Job Titles Held:

  • Coach/Front Desk Receptionist
  • After School Manager
  • Owner/Operator
  • Supervisor


  • Associate of Arts
  • Bachelor of Science

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