co owner director of education lean coach resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Certifications and Memberships

Certified Lean Coach - Green Belt

Certified Lean Practitioner

Certified Surgical Assistant

Certified TEFL

Licensed Cosmetologist

Licensed Cosmetology Instructor

Arizona Small Business Association

Arizona State Assembly

Association of Surgical Technologists

American Legion, Auxiliary

Skill Highlights
  • Leadership / communication
  • Team building / collaborative / adaptable
  • Performance tracking and evaluation
  • Business systems / management systems
  • Project management / change management
  • Lean, Six Sigma, Process mapping, Kaizen, PDCA, 5s, etc
  • Employee/ customer engagement and education
  • Strategy development and implementation
  • Analytical / fact- based decisions
  • Leadership coaching and mentoring
  • Conflict resolution / interpersonal / influence
Professional Experience
Co-Owner, Director of Education, Lean Coach, 08/2016 to Current
Primrose SchoolBrushy Creek, TX,

Co-owner of an award winning organic, vegan- friendly, zero- waste, clean- air, carbon- positive, full- service hair salon. Spearheaded initiatives to improve quality, cost, delivery, customer experience, waste and environmental sustainability through successful CI workflow and expectation processes. Coach, train, mentor and lead co-owners, management, and staff, ensuring they enforce sustainable improvements while fostering value by brand ethos and culture.

  • City of Phoenix Green Business Leader - Green and Platinum
  • Established mechanisms using six sigma, DMAIC, VOC, and SIPOC lean tools to prevent environmental waste through international partnerships and staff workflow workarounds, resulting in a 95% reduction in landfill waste, 60% reduction in water waste, and a 100% reduction in carbon waste.
  • Created partner priority within the salon and wellness industry via brand collaboration and VOC feedback mechanisms, creating a staff and client culture of like-minded community.
  • Development and education to staff and consumers about lean approaches to appropriately and effectively institute waste reduction CI outside of the confinements of the workplace via transformational and agile sigma six lean leadership.
Lead Surgical Assistant, Preceptor, Lean Committee, 10/2015 to 11/2021
Mayo ClinicCity, STATE,

Preceptor, Orthopedic Surgical Assistant, and Lean core committee member who worked with physician and nursing executive leaders to develop and implement workflow strategies based on lean coaching principles in an effort to reduce time and physical waste within the surgical services department, as well as across an enterprise-wide learning summit.

  • Elected by Director of Nursing to assemble a task-force committee of team leads and allied staff to implement lean strategies within the sterile core, SPD sterile processing, and operating room work flows to reduce waste by utilizing the bottom-up, Gemba, DMAIC, SIPOC, spaghetti diagram, 5S.
  • Reduced overfall workflow waste by implementing the “e-bin” Kanban system of inventory, as well as product placement reorganization.
  • Effectively reduced landfill and supply waste by implementing a “top-down” approach using process mapping, cross- department process mapping, and agile leadership. Sourced and implemented new strategies for reducing supply and landfill waste by utilizing non-profit partnerships and department- wide efforts.
  • Coached leaders to learn and implement waste reduction strategies during the 2020 COVID pandemic response in regard to PPE reserves and supply shortages as a result of supply- chain issues.
Founder, Director, 12/2016 to Current
We Together. 501(c)3 Non-profitCity, STATE,

Founded on the lean philosophy and methodology of reducing overall waste by diverting unused sterile, semi- sterile, and expired medical supplies from the landfills by collection.

  • Collect and redistribute unused sterile, semi- sterile, and expired medical supplies to underfunded community clinics, animal shelters, and rural Native American / Indian Health medical centers.
  • Reduced operating room waste and patient costs by collaborating with the Mayo Clinic, CORE, and Ortho Arizona. Coach and educate executive leaders using lean tools to provide real- time, data driven DMAIC, process flow, and SIPOC.
  • Developed and implemented process improvements throughout multiple surgical service departments, operating rooms, sterile core, and sterile processing in an effort to reduce landfill waste and reduce operative costs to the enterprise and patient.
Director of Education, 07/2012 to 07/2016
Avalon School Of CosmetologyCity, STATE,

Started as a night-shift educator and was promoted to Director of Education after pointing out a way to course- map the existing curriculum in a way that streamlined student learning.

  • Participated in / oversaw development and implementation of quality fun, interactive, and engaging educational programs. Including the roll- out of “Prosper U” workflow curricula from a “top-down” lean approach. Created courses with systems and scripts in place that transformed the customers (student) learning experience.
  • Observed teachers and students in classrooms to gather data and improve instruction. Prepared action plans to address concerns via surveys, classroom observations (Gemba/ WBWA) and conversations with management.
  • Recruited new employees and cross-trained existing employees using lean agile methodologies to ensure proper delivery of course content, specifically tailored for future beauty and wellness professionals.
  • Lean “bottom- up” method to mentor and provide individual tutoring for struggling students. Facilitated student-led, inquiry-based activities in the classroom using democratic, transformational, and agile lean leadership skills.
  • Made recommendations to reduce waste, increase utilization and reduce costs via enhancements to procedures, business practices and systems.
Bachelor of Science: Health Sciences , Expected in 2016 to Northern Arizona University - Flagstaff, AZ

Presidents List, Deans List, Phi Theta Kappa Honor Society, President - Student Association of Surgical Technology, National Society of Collegiate Scholars.

Perioperative Residency Certificate: Operating Room Systems, Expected in 2016 to Mayo Clinic School of Health Science - Phoenix, AZ,
Education: Adult And Continuing Education, Teaching, Expected in 2010 to EA Education - Phoenix, Az,
Bachelor of Arts: Elementary Education, Expected in to Arizona State University - Tempe, AZ

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Resume Overview

School Attended

  • Northern Arizona University
  • Mayo Clinic School of Health Science
  • EA Education
  • Arizona State University

Job Titles Held:

  • Co-Owner, Director of Education, Lean Coach
  • Lead Surgical Assistant, Preceptor, Lean Committee
  • Founder, Director
  • Director of Education


  • Bachelor of Science
  • Perioperative Residency Certificate
  • Education
  • Bachelor of Arts
*As seen in:As seen in: